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About the Role

SSA partners with cultural attractions to design the hospitality experience journey, freeing partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence to create special moments with lasting impact.

Responsibilities

Deliver warm, welcoming, and memorable experiences for every guest and client.
Oversee quality, product levels, and inventory.
Fulfill guest needs quickly and efficiently, and resolve complaints effectively.
Meet expectations for setup, execution, breakdown, and cleanup of catered events.
Execute back of the house, front of the house, and side work duties for overall productivity of banquet events.
Express knowledge of menus, food presentation, and food service techniques with guest service in mind.
Perform strenuous manual labor, including equipment storage, event setup, and tear down of tables and chairs.
Support placement, movement, and storage of rental orders, buffet cards, and catering items.
Support Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.
Maintain a friendly and approachable attitude towards clients, guests, and staff.
Communicate clearly and openly with leaders.
Display a sense of urgency at all times.
Uphold a professional appearance and mannerism.
Maintain a clean, safe, and organized work environment.
Perform other tasks as deemed necessary.
Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to clients, General Managers, and HQ personnel.
Excellent problem-solving/decision-making skills combined with the ability to be organized.
Ability to remain flexible in a fast-paced environment.
Operate all equipment necessary to perform job duties.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary, including lifting.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Skills

Catering experience
Event industry experience

Location

Arizona
California
Chicago
Pittsburgh
Connecticut
Illinois
Massachusetts
Michigan
Minnesota
Missouri
New Mexico
New York
Rhode Island
Washington, D.C.
Colorado
Maryland
Washington

Work Type

Full-time
Overtime eligible

Experience Level

Catering and/or event industry experience a plus.

Education Level

All educational backgrounds are eligible.

Benefits

Eligible for overtime pay
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Tuition Discount through Partnership College.
Up to 8 hours of Bereavement Leave
Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws.
Sick leave accrual varies by location.

About the Company

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Equal Opportunity

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.