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About the Role
SSA partners with cultural attractions to design hospitality experiences, focusing on admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our approach emphasizes people, innovation, and operational intelligence to create special moments with lasting impact.
Responsibilities
- Deliver warm, welcoming, and memorable experiences for every guest and client.
- Support restaurant prep (FOH and line) for daily operation.
- Meet daily quick service, food service, safety and quality, availability, merchandising, and guest service standards.
- Participate in safety logs including food temperatures, rotation, and waste.
- Ensure proper uniform, hygiene, hand-washing, and glove use.
- Maintain a SSAfe work environment by abiding by all SSAFETY rules.
- Follow through on daily prep and items lists as assigned.
- Support operations in assigned role and fill in as necessary.
- Respond to guest and client feedback, reporting to the supervisor to mitigate complaints.
- Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
- Remain knowledgeable of all menu items, prices, and specials.
- Perform other tasks as deemed necessary.
- Maintain a clean, safe, and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Present a clean and welcoming experience for guests by upholding sanitation requirements.
Requirements
- Strong interpersonal and communication skills.
- Exceptional problem-solving/decision-making skills combined with the ability to be organized.
- Ability to remain flexible in a fast-paced environment.
- Team player, personable, professional, upbeat, and energetic, with initiative.
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs).
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Location
- Arizona
- California
- Chicago
- Pittsburgh
- Connecticut
- Illinois
- Massachusetts
- Michigan
- Minnesota
- Missouri
- New Mexico
- New York
- Rhode Island
- Washington, D.C.
Work Type
- Full-time
- Overtime pay eligible
Experience Level
- None Required
Benefits
- Eligible for overtime pay.
- On-Demand Pay Program: Access a portion of earned wages before payday.
- Meal Plan & Employee Discounts at applicable locations.
- Participation in a 401(k) program with a 15% company match (eligibility requirements apply).
- Tuition Discount through Partnership College.
- Up to 8 hours of Bereavement Leave.
- Holiday pay of 1.5x the regular rate for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave in accordance with applicable state and local laws.
About the Company
- For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
- We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
- Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Equal Opportunity
- SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
- SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
- All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
- San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.