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About the Role
As an Assistant In Room Dining Manager at Waldorf Astoria London - Admiralty Arch, you will lead the team to deliver memorable experiences and spread the light and warmth of hospitality. This role is part of the pre-opening team for a highly anticipated new luxury hotel.
Responsibilities
- Oversee Room Service operations, ensuring an intuitive, refined, and memorable in-room dining experience.
- Support the leadership of a high-performance team, drive commercial results, and uphold service excellence, quality, and financial stewardship.
- Provide inspiring and effective leadership to the Room Service team, ensuring operational targets are met and exceeded.
- Support individual performance and professional growth within the team.
- Ensure full compliance with luxury brand standards, Forbes service criteria, and internal quality benchmarks.
- Monitor and analyze guest satisfaction, proactively implementing enhancements for continuous improvement.
- Maintain awareness of culinary and service trends, proposing innovative concepts to elevate Food and Beverage offerings.
- Optimize revenue generation while maintaining strict cost control.
- Identify opportunities for efficiency and profitability.
- Support the preparation and management of budgets, forecasts, and departmental objectives.
- Partner with the Training and Development team to ensure structured, ongoing learning.
- Uphold a robust internal control environment, ensuring compliance with hotel and company policies, procedures, and governance standards.
Requirements
- Proven experience in a similar supervisory or management role within a luxury or upper-upscale hospitality environment.
- Strong people management and leadership capabilities.
- Well-developed negotiation and influencing skills.
- A consistently positive, professional, and solution-oriented attitude.
- Exceptional verbal and written communication skills.
- Ability to remain composed and decisive in a fast-paced, high-service environment.
- Impeccable grooming and presentation standards aligned with a luxury brand image.
- Experience within a five-star or luxury hospitality setting.
- Demonstrated experience with payroll management, budgeting, forecasting, and cost control.
- Strong commercial acumen and a solid understanding of industry trends and market dynamics.
Skills
- Leadership
- Team Management
- Guest Service Excellence
- Financial Stewardship
- Budget Management
- Cost Control
- Communication
- Negotiation
- Influencing
- Problem-Solving
- Commercial Acumen
Location
- London, UK
Work Type
- Full-time
Experience Level
- Management
- Supervisory
Benefits
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes
- Opportunities to make a meaningful impact through Corporate Responsibility initiatives
- Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
About the Company
- Waldorf Astoria London - Admiralty Arch is a highly anticipated new luxury hotel opening later this year.
- The hotel will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
- The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud.
- Guests will enjoy a world-class spa, state-of-the-art fitness facilities, and grand event spaces.
- Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service.
- Hilton is the UK’s #1 Great Place to Work 2026.
- Hilton has welcomed more than 3 billion guests worldwide.
- Hilton's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.