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About the Role
Acture Solutions is seeking a dedicated and service-minded IT Level I Desktop Technician to join their on-site support team. This role offers an opportunity to grow in a supportive, people-first environment while making a meaningful impact in the education sector by solving problems and assisting users.
Responsibilities
- Provide responsive first-level support for desktop, software, and application-related issues.
- Diagnose and resolve technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications.
- Support installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment.
- Manage support tickets, ensuring accurate documentation and timely resolutions.
- Escalate unresolved problems to higher-tier support as needed.
- Assist in new hardware and software deployments, system imaging, and configuration.
- Offer user guidance and training on everyday tech tools.
- Perform basic network troubleshooting, including connectivity and printer access.
- Maintain inventory of IT assets and support documentation.
- Uphold IT policies and ensure compliance with company standards.
Requirements
- 1–3 years of desktop/application support or relevant technical support experience.
- Experience with Microsoft, Apple, and Google platforms.
- Strong hardware support skills for PCs, laptops, printers, etc.
- Familiarity with networking, connectivity, and printer troubleshooting.
- Ability to manage help requests using a ticketing system.
- Excellent problem-solving, analytical, and communication abilities.
- Experience working with or supporting educators is a plus.
- Capable of working independently and collaborating with a team.
- Must live within a one-hour commute of the job location.
- Only US Citizen or Green Card Holders can be considered for this role.
- A valid driver’s license is required.
- Fingerprinting and background check are required.
Skills
- Customer-first mindset
- Detail-oriented
- Organized
- Eager to grow professionally
- Able to juggle priorities
- Able to resolve issues efficiently
Location
- Chappaqua, NY
Work Type
- Full-time
- On-site
Experience Level
- Level I
Salary/Compensations
- $40,000–$55,000 annually
Benefits
- Medical insurance with zero deductible
- Vision coverage
- Dental coverage
- 401k plan
- Generous paid time off
- Paid time off aligned with school holiday closures
- Employee Assistance Program (EAP)
- Opportunities for professional growth and skill development
About the Company
- Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions.
- They partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.
- Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List.
- Acture Solutions prioritizes a “people first” culture, where respect and quality are valued over profit.
- Their team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment.
- They plan to double in size over the next three years.