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About the Role
The Assistant General Manager - Social works hand-in-hand with the GM - Social to provide the full Five Iron Golf experience. This role coaches staff to deliver exceptional service and genuine hospitality, ensuring fun and memorable experiences for guests.
Responsibilities
- Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.
- Participate in the recruitment, hiring, and training of all staff.
- Manage the onboarding and continued education of new hires.
- Actively evaluate employee performance to ensure day-to-day business needs are met.
- Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
- Set and manage above-and-beyond service standards for all staff.
- Maintain extensive knowledge of all products, business lines, and promotions.
- Maintain an understanding of the location's P&L.
- Support efficient operation by monitoring and reducing labor and other operating costs.
- Assist in building relationships within the community and engaging in local marketing efforts.
- Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf.
Requirements
- 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager.
- Strong leadership ability and willingness to lead by example.
- Exemplary communication, time management, and organization skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on your feet and manage customer expectations.
- Ability to work in a fast-paced environment.
- Availability to be present on evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods and maneuver stairs.
- Ability to obtain proper licensing and certifications for the location.
Work Type
- Full time
Experience Level
- 5+ years of hospitality management experience
- 1 recent year as Assistant General Manager or General Manager
Salary/Compensations
- $65K-75K/yr + bonus potential of up to $10K
Benefits
- Health, Dental, and Vision insurance
- Long and Short Term Disability
- Accident and Critical Illness Insurance
- 401K
- Complimentary meals while working
About the Company
- Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way.
- Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, making golf inclusive and accessible for all.
Equal Opportunity
- Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds.
- Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations.
- Five Iron Golf will consider all requests for reasonable accommodations as required.