Retail Customer Assistant at Nineteen38 Coffee Wimbledon Station - 25 hours
Royal Voluntary Service · GB
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About the Role
Nineteen38 Coffee, powered by Royal Voluntary Service, is a community-focused cafe offering beverages and healthy food. Staffed by employees and volunteers, customer purchases support community action. This role involves the day-to-day running of the cafe at Wimbledon Train Station, working with a friendly team.
Responsibilities
- Providing friendly, helpful, and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
- Preparing hot and cold drinks
- Serving & preparing freshly made food such as baguettes, cake, sandwiches, and pastries
- Operating the till and undertake cash reconciliation as required
- Receiving incoming deliveries, distributing, maintaining, and date rotating stock as appropriate
- Assisting the accurate completion of regular stock checks
- Engaging with volunteers to direct & lead by example to ensure they have a great volunteer experience
- This role may involve pushing loaded trolleys of stock for distances
Requirements
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
Skills
- Customer service
- Communication
- EPOS systems
- Food Safety
- Health & Safety procedures
- Organising
- Delegating
- Prioritising
- Administrative processes
- Internet
Location
- Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL
Work Type
- Part-time
- Permanent
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- £12.71 per hour
- FTE £23,136 per annum
Benefits
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
About the Company
- Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Wimbledon Station.
- Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right.
- Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices.
- Our customers love the fact that the money they spend with us pays for volunteer action in the community.
- At Nineteen38 Coffee™ powered by Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams.
- We celebrate difference and encourage everyone to join us and be themselves at work.
- Join At Nineteen38 Coffee™ powered by Royal Voluntary Service and together we can change lives, change communities and change society.
Equal Opportunity
- Equality, Diversity, and Inclusion: Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.