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About the Role
The Personal Injury Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process.
Responsibilities
- Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
- Collects and organizes all necessary documentation related to patients’ cases.
- Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims.
- Schedules appointments and follow-up meetings with patients and legal team.
- Maintains accurate and up-to-date records of all patient interactions and case details.
- Assists with drafting legal documents and correspondence as needed.
- Processes and documents scheduling requests from law firms, referring physicians, or self-referrals.
- Uploads individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.
- Assists in managing personal injury emails and incoming correspondence.
- Contacts each respective firm within 24 hours to process their request.
- Manages and updates various reports for optimal tracking of pending authorizations.
- Properly manages records, uploads them into the appropriate account and patient’s chart.
Requirements
- Must be able to work as scheduled – typically from 8:00 – 5:00 M-F
- Must be able to sit and/or stand for prolonged periods of time
- Must be able to bend, stoop and stretch
- Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
Skills
- Bilingual highly preferred
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Proficient in MS Word, Excel, PowerPoint and Outlook
- Must be able to multi-task in a fast-paced environment and meet deadlines
- Must possess good problem-solving skills
- Knowledge of personal injury cases and treatment processes
- Must be highly self-motivated
- Ability to communicate effectively and comfortably with e-mail, text and phone.
- Effectively manages day by organizing and prioritizing
- Protects patient information and maintains confidentiality
Location
- Medical Office environment
Work Type
- Full-time
Experience Level
- 2 or more years of work experience in a legal support role, preferably personal injury law
Education Level
- Bachelor’s degree in a related field or equivalent work experience required
Benefits
- $500.00 Sign On Bonus