Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Business Management Graduate Programme role.
Rezi rewrites your resume against Computacenter AG & Co. oHG's job description. Free.
Tailor your resume to this Business Management Graduate Programme role.
Rezi rewrites your resume against Computacenter AG & Co. oHG's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Business Management Graduate Programme posting at Computacenter AG & Co. oHG — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Business Management Graduate Programme posting at Computacenter AG & Co. oHG — free, in seconds.
About the Role
Our Service Managers are the front of our business, working directly with our customers. They are responsible for developing long-term relationships and a partnership with our customers, by providing high-quality support whilst generating creative solutions to challenges, ultimately helping our customers to address their business needs and achieve their objectives. Service Managers are the face of our services business and are often seen as an extension of the customer team. By the end of our programme, you will own and drive these critical services for our customers, ensuring their business outcomes, alongside driving new opportunities to grow our business.
Responsibilities
- Learn about Computacenter's core service offerings, develop leadership skills, and work towards industry-recognised qualifications.
- Build strong, long-lasting relationships with customers and account teams to understand business objectives and add value to services.
- Lead customer and internal meetings to track service performance and key actions, ensuring services align with contractual obligations and strategic goals.
- Develop knowledge of technical services and commercial policies to ensure efficient customer service delivery and promote high customer satisfaction.
- Manage financial operational costs and revenues, forecast new business opportunities, and report on financial health and performance.
- Identify growth opportunities and collaborate with customers to address business and technology challenges.
- Sharpen presentation and communication skills by presenting account strategy and performance to customers, account teams, and leadership.
- Analyze key performance metrics and trends to identify opportunities for providing additional value and innovation.
- Gain exposure to a global corporate environment, with opportunities to work virtually with colleagues worldwide.
- Gain an industry-recognized ITIL accreditation and access to high-quality external training.
Requirements
- Degree educated (any subject and any classification accepted) or 2-3 years of experience in a customer-facing role.
- Keen interest in technology and striving to achieve outstanding customer service levels.
- Personable with the ability to communicate and build relationships.
- Hardworking and capable of managing multiple priorities.
- Willing to learn and make mistakes, with a drive for improvement.
- Adaptable to situations and proactive in problem-solving and decision-making.
- Confident in speaking and delivering presentations to senior leaders and customers.
- Available to start the 10-month Business Management Graduate Associate Programme in September 2027.
Skills
- Leadership skills
- Customer relationship management
- Communication skills
- Presentation skills
- Financial management
- Problem-solving
- Adaptability
- Proactiveness
Location
- London
- Birmingham
- Hatfield
- Manchester
Work Type
- Permanent
- Full Time
Experience Level
- Graduate
Education Level
- Degree educated (any subject and any classification accepted)
Salary/Compensations
- £33,000
Benefits
- Industry-recognised qualifications
- ITIL accreditation
- Access to high-quality external training
About the Company
- Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide.
- We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
- We offer a friendly, open working environment without too much fuss about hierarchy.
- We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
- We're growing. We're hiring. We encourage. We empower. We support.