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About the Role
Service Managers are the front of our business, working directly with customers to develop long-term relationships and partnerships. They provide high-quality support, generate creative solutions to challenges, and help customers achieve their business needs and objectives. Service Managers are the face of our services business, acting as an extension of the customer team through their understanding of the customer's business and people.
Responsibilities
- Establish long-lasting relationships with the customer, internal teams, and partners by responding to enquiries and requests.
- Gain an understanding of customer business objectives and goals, and add value to new and existing services.
- Develop presentation and communication skills by creating and presenting customer-facing documentation.
- Attend customer and internal meetings, track key actions, and ensure services are delivered in line with contractual obligations and strategic goals.
- Gain exposure to a global corporate environment and work with colleagues across the world.
- Analyze key performance metrics and trends to provide insights for service improvement or growth.
- Develop knowledge of technical services and best practice, and work towards an industry-recognised qualification.
Requirements
- Currently studying at undergraduate level in your second year of university, in any degree discipline.
- In your penultimate year of study.
- Keen interest in technology and striving to achieve outstanding levels of service to customers.
- Personable with the ability to communicate and build relationships.
- Adaptable to situations and proactive in problem-solving and decision-making.
- Hardworking and capable of managing multiple priorities.
- Able to bring theoretical learnings from studies into practice.
- Available to start in role from July 2027.
Skills
- Communication
- Relationship building
- Problem-solving
- Decision-making
- Prioritization
Location
- GBR - CC Birmingham
- GBR - CC Hatfield Adm
- GBR - CC Blackfr. CC
- GBR - CC Manchester
- Nationwide
Work Type
- Fixed Term Contract
- Full time
Experience Level
- Undergraduate placement student
Education Level
- Undergraduate degree
Salary/Compensations
- £26,500
Benefits
- 13-month programme
- Real-world experience
- Opportunity to work with colleagues across the world
- Potential to rejoin Computacenter on graduate programmes
- Friendly, open working environment
About the Company
- Computacenter is a leading independent provider of IT infrastructure services with about 21,000 employees worldwide.
- We work at the heart of digitisation, advising organisations on IT strategy, implementing appropriate technology, and managing customer infrastructures.
- We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
- We're growing. We're hiring. We encourage. We empower. We support.