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About the Role

The Programme Delivery Manager (PDM) plays a central role in coordinating and driving delivery across the Legal Aid Agency’s unified portfolio, covering Recovery, Transformation, Policy, and related cross‑cutting initiatives. The role ensures the delivery of prioritised outcomes, supports strengthened governance, and provides high‑quality reporting and assurance into the LAA Portfolio Delivery Board and associated governance forums. The PDM will foster a collaborative, supportive environment, coaching and motivating colleagues and wider teams, encouraging continuous improvement, and ensuring everyone is focused on priorities that deliver the greatest impact.

Responsibilities

Lead the day‑to‑day orchestration of activity across Recovery, Transformation, Policy‑linked work, and other strategic change priorities, ensuring alignment to the unified LAA Change Portfolio.
Consolidate plans, milestones, risks, assumptions, dependencies, and resource positions across workstreams to support the integrated portfolio roadmap.
Maintain visibility of all in‑flight initiatives and backlog items via the LAA Portfolio Initiative Log and contribute to unified portfolio planning and prioritisation.
Ensure all programmes and initiatives within scope follow consistent lifecycle stages, delivery standards, and change control processes.
Support definition and delivery of the Recovery scope, Transformation outcomes, and Policy delivery commitments; ensure clarity of ownership, scope, milestones, and deliverables across workstreams.
Identify and escalate risks, issues, constraints, and cross‑portfolio impacts to the Portfolio Delivery Board and relevant governance forums.
Coordinate and prepare high‑quality inputs, packs, and reporting for the LAA Portfolio Delivery Board and the steering committee, ensuring accuracy, alignment, and readiness for decision.
Lead consolidation of programme status (progress, risks, issues, decisions, blockers, dependencies) to produce coherent portfolio‑level reporting and updates.
Support triage of commissions and reporting requests to ensure they align with portfolio priorities and governance pathways.
Lead the development and ongoing refinement of portfolio‑level plans, including short‑term recovery baselines and medium to longer‑term transformation roadmaps.
Coordinate identification of unplanned activity, backlog items not currently in delivery, and dependencies that affect cross‑team scheduling.
Support the management of prioritisation cycles, ensuring inputs are ready for decisions and that changes are controlled through the Portfolio governance model.
Assess for change exception submission where plans deviate from agreed baseline, with resultant impact assessment to reset milestones.
Work closely with digital, policy, operational and PMO colleagues to ensure coherent planning, delivery integration, and forward visibility of needs across teams.
Maintain strong relationships with Service Owners, initiative leads, planners, Recovery leads, and Policy teams to ensure shared understanding of deliverables and impacts.
Facilitate collaborative working across Digital and LAA teams to embed joint ownership of outcomes and to break down siloed delivery.
Support benefits identification, tracking, and realisation at programme and portfolio level.
Own the integrated benefits and work with the Head of Transformation to align to the financial view across the portfolio, ensuring it aligns with ERP readiness, Recovery workstreams, and policy implementation timelines.
Challenge inputs from plan owners to ensure accuracy, realism, and evidence‑based benefit profiles.
Identify early warnings where delivery risks, policy delays, or supplier performance may impact benefits or spend.
Ensure programme transitions are planned effectively, with operational readiness, service management, and business change requirements considered and documented.
Contribute to consistent adoption of portfolio‑level change standards, including change initiation, triage, and exception handling.

Requirements

Experience leading or coordinating delivery across multi‑disciplinary programmes in complex environments (digital, operational, policy) – where delivery is undertaken through Agile.
Strong understanding of governance frameworks, reporting standards, and portfolio level controls.
Ability to work with ambiguity and shape clarity around scope, deliverables, and accountabilities.
Skilled in consolidation of complex information into structured, decision ready reporting.
Excellent stakeholder engagement skills, capable of influencing across seniority levels.
Familiarity with risk, dependency and assumption management; resource planning; and roadmap development.
Experience in public sector transformation, recovery programmes, or policy implementation.
Knowledge of MoJ, LAA or government portfolio governance models.
Understanding of digital delivery methods and cross‑functional service teams.
Excellent interpersonal and communication skills (both written and verbal).
Ability to translate complex information into clear, structured reporting for senior stakeholders.
Comfortable working with ambiguity and incomplete information and respond quickly to shifting priorities.
Strong networking skills and ability to apply a collaborative and inclusive approach, valuing different perspectives, in person and virtually.
Attention to detail in order to ensure accuracy, consistency and high-quality outputs.
Strong influencing skills, and experience of building and maintaining positive relations with key stakeholders across functions.
Ability to operate in a value-driven style consistent with the values of the public services and specifically with MoJ and wider Civil Service values.
Values diversity and difference; operates with integrity and openness.
Must meet current National Security Vetting residency requirements (UK resident for the last 3 years) if choosing the Liverpool office.
Must be an existing Civil Servant or employee of an accredited non-departmental public body (NDPB).

Skills

Agile delivery
Governance frameworks
Reporting standards
Portfolio level controls
Stakeholder engagement
Risk management
Dependency management
Assumption management
Resource planning
Roadmap development
Public sector transformation
Policy implementation
Digital delivery methods
Cross-functional service teams
Interpersonal skills
Communication skills
Influencing skills
Networking skills
Collaborative approach
Attention to detail

Location

National (any LAA office)
London
Cambridge
Brighton
Liverpool

Work Type

Detached Duty/Loan
Hybrid Working
Full Time
Part Time
Job Share

Experience Level

Grade 6
18 months contract

Salary/Compensations

National - £71,381 -£80,419
London - £75,674 - £85,257

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
Scheme to allow qualifying staff to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Choice of pension schemes.
Extensive range of training and development opportunities.
Opportunity to join employee-run networks.
Family Friendly policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

About the Company

The Legal Aid Agency is an executive agency of the Ministry of Justice (MoJ).
We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Employing around 1,200 colleagues across England and Wales.
Transformation are responsible for continuing to drive forward simplifying the delivery of legal aid.
The Transformation Team has grown rapidly over the last five years.
We are a hybrid team of business change and project delivery experts, and working in partnership with others is at the heart of what we do.
We work together with teams across the agency, with the LAA Digital team, MoJ Project Delivery Function experts, MoJ Policy teams and wider stakeholders across the justice system and government.
The transformation portfolio spans multiple services, systems and functions, with significant impacts on: Front-line operational teams, Policy design and implementation, Digital systems and data, External providers and partners.

Equal Opportunity

The Civil Service is committed to attract, retain, and invest in talent wherever it is found.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce.
One that reflects and understands the needs of the diverse society we serve.
This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
We are committed to ensuring our recruitment process is inclusive and accessible to all.
MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.
The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.