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About the Role
Operations Managers play a vital role in delivering justice by proactively leading service delivery, providing teams with clear direction, and ensuring business activities are well-coordinated to increase productivity and deliver high-quality services. This is a high-profile leadership position seeking an experienced leader to champion change, cultivate resilience and adaptability, and empower teams while building strong stakeholder relationships.
Responsibilities
- Provide strategic oversight of Family Jurisdictions.
- Support the Deputy Head of Operations to meet operational needs and deliver performance objectives by translating national priorities into local plans.
- Provide visible leadership across operational areas, driving service delivery and team productivity.
- Give clear direction and focus, aligning and coordinating activity to increase productivity and deliver a quality service.
- Model inclusive leadership.
- Identify development needs and implement targeted growth plans to improve individual and business performance.
- Ensure teams are equipped with the necessary skills, knowledge, and capabilities to excel.
- Champion change and embed a culture of continuous improvement.
- Proactively use workforce planning, providing clear direction and focus to build teams that are resilient and adaptable.
- Foster a collaborative culture.
- Communicate, support, and deliver HMCTS and MoJ strategic objectives, translating them into actionable local plans to deliver measurable results.
Requirements
- Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace.
- Demonstrable people management and coaching skills, leading, developing and managing teams to drive performance in a service-focused environment to deliver measurable results.
- A strong leader, with the ability to manage resource allocation, lead teams through change with the confidence to make informed and timely decisions and drive continuous improvement.
- Ability to build relationships and manage key stakeholders at all levels, able to negotiate, persuade and influence.
- Excellent communication skills with the ability to create a collaborative and inclusive culture.
- Confidence to make independent decisions and resolve complex problems.
- Ability to learn and use data driven tools to identify trends and challenges to generate solutions.
- Ability to collaborate across the business to deliver local priorities and HMCTS and MOJ strategic objectives.
- Must be an existing Civil Servant employee or employee of an accredited non-departmental public body (NDPB).
Skills
- People management
- Coaching
- Resource allocation
- Stakeholder management
- Negotiation
- Persuasion
- Influence
- Communication
- Problem-solving
- Data analysis
- IT proficiency
Location
- East London
Work Type
- Full Time
- Part Time
- Job Share
- Flexible Working
- Hybrid Working
Experience Level
- SEO
Salary/Compensations
- £49,325 - £53,081
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years’ service.
- Option to buy or sell up to three days leave each year.
- Additional paid time off for public holidays and 1 privilege day.
- Civil Service pension schemes.
- Extensive training and development opportunities.
- Opportunity to join employee-run networks.
- Family Friendly policies (reduced hours, job share).
- Access to flexible benefits (voluntary benefits, retail vouchers, discounts).
- Government childcare support schemes (Tax Free Childcare).
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for computer screen users.
About the Company
- HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, and reserved unified tribunals across the UK.
- Our roles support service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
- We’re looking for individuals committed to public service and making a difference in people’s lives to deliver justice.
Equal Opportunity
- As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
- The Civil Service is committed to attract, retain and invest in talent wherever it is found.
- Redeployment Interview Scheme: MoJ is committed to providing opportunities to those who are 'at risk of redundancy'.