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About the Role
As a Contract Manager within the group legal and compliance function, you will be responsible for the in-life contract management of key accounts. Your role involves ensuring effective management of changes to service requirements, service levels, charges, and other contractual parameters to mitigate risk and maintain profitability. You will act as a trusted advisor, collaborating with Service & Account Management functions, and will be involved in contract interpretation, project contracting, dispute management, and negotiations.
Responsibilities
- Create and maintain relevant contractual and commercial control documentation with assistance from the assigned Legal Adviser.
- Manage obligations by tracking key customer and supplier fulfillment.
- Ensure charging, relief, change control, and other commercial mechanisms operate per contract and policy.
- Draft complex CCNs and ancillary contract documentation, including updated conformed contracts and Financial Models.
- Serve as the primary contact for sales and operational teams on contract issues and escalate to legal advisers.
- Act as a trusted advisor to sales and operational teams to help deliver contractual obligations and identify solutions for in-life issues.
- Interface with customers and internal departments to understand contract changes and new service requirements, and negotiate contract terms.
- Liaise with and escalate policy queries to relevant Group areas, acting as a subject matter expert for contract management according to Company Policies.
- Implement best practices for Deal Risk management, including proactive monitoring and regular review of key risks.
- Provide accurate feedback to pre-sales functions regarding deviations from modelled solutions and contract operation issues.
Requirements
- Proven experience managing large and complex contracts.
- Good drafting capability.
- Ability to work within senior teams, advise, and escalate appropriately.
- Ability to understand and manage complex risks and issues.
- Good communication skills and ability to operate across different management levels.
- Understanding of managed service commercials, including P&L, Balance Sheet, and internal finance systems.
- Excellent Project Management and planning skills for major contract negotiation.
- Experience in dispute resolution.
- A 'can do' attitude to problem-solving within a team dynamic.
- Ability to work closely and collaboratively with the assigned legal adviser.
Skills
- Contract interpretation
- Project contracting
- Dispute management
- Negotiation
- Problem-solving
- Contract drafting
- Contract review
- IT services knowledge
- Commercial awareness
- Client-facing communication
- Project Management
- Planning
Location
- GBR - CC Blackfr. CC
- GBR - CC Reading
- GBR - CC Hatfield Adm
- GBR - CC Milton Keynes
Work Type
- Standard
About the Company
- A leading independent technology and services provider, trusted by large corporate and public sector organisations.
- A responsible business that believes in winning together for our people and our planet.
- Helps customers to source, transform, and manage their technology infrastructure to deliver digital transformation.
- A place where you can belong, with over 21,000 people across 22 countries.
- Proud of an inclusive culture where everyone can thrive, feel valued, and truly belong.
- Aims to provide fair access to opportunities and an inclusive, barrier-free experience.
- A Disability Confident Committed employer offering a guaranteed interview scheme.
Equal Opportunity
- As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.