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About the Role
We are looking for a Supervisor to act as a brand ambassador, leading by example and delivering a 5-star customer experience. You will advocate for our brand values and ensure they are at the forefront of all team actions.
Responsibilities
- Inspire and empower your team to radiate warmth, be fully present, take ownership of every interaction, and bring intention to the smallest moments.
- Create a space where every individual and customer feels genuinely seen, valued, and cared for.
- Drive continuous elevation of the overall customer experience, ensuring the customer is at the heart of all decisions.
- Lead a center of innovation and experimentation.
- Be the expert in product knowledge to drive sales and inspire the team.
- Use creativity to set team challenges for an engaging interactive in-store experience.
- Track and measure sales results throughout the day, adapting and remaining flexible to stay on track.
- Partner with the Store Manager & Assistant Store Manager to provide support, mentorship, coaching, and guidance to the team.
- Deliver feedback to the team at all levels in the moment.
- Recognize and celebrate team achievements and identify development opportunities.
- Cultivate an environment of open communication, collaboration, and mutual support.
- Ensure the store consistently meets or exceeds company standards for cleanliness, organization, and visual merchandising.
- Effectively manage stock and work closely with the services team to ensure all policies and processes are followed.
- Ensure the team actively opts customers into the loyalty program to build a loyal customer base.
Requirements
- Must be a values champion and brand ambassador.
- Must radiate positivity and enthusiasm and inspire those around you.
- Suitable for anyone with Supervisor experience in a store.
- Ability to assist in developing and mentoring a high-performing team.
- Strong problem-solving abilities.
- Capacity to anticipate and respond effectively to change.
- A desire to find better ways of doing things and natural curiosity.
Skills
- Customer experience
- Brand ambassadorship
- Team leadership
- Coaching
- Mentorship
- Communication
- Feedback delivery
- Sales
- Product knowledge
- Creativity
- Adaptability
- Flexibility
- Problem-solving
- Visual merchandising
- Stock management
- Loyalty program management
Location
- Madison Avenue
- West Village
Work Type
- Full-time
Experience Level
- Supervisor experience
Salary/Compensations
- $25 per hour + commission
Benefits
- See more on our benefits here.
About the Company
- We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience.
- We're a fast-moving, values-led team built on trust, ownership, and growth.
- You'll have the opportunity to bring ideas to life, make an impact, and grow alongside a team that celebrates each other.
- Our values are: Grow Together. Celebrate Each Other. Break All Boundaries.
- Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.