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About the Role
We are looking for a Night Concierge Officer to join our dedicated overnight team. Working across two services on a rota basis, you will be the first point of contact for residents, visitors, contractors, and emergency services outside of normal working hours. You will play a vital role in maintaining a safe, welcoming, and supportive environment for residents living in our homelessness and supported housing services.
Responsibilities
- Managing access to buildings and maintaining site security overnight.
- Providing a professional, friendly, and trauma-informed customer service to residents and visitors.
- Monitoring CCTV and responding appropriately to incidents, emergencies, and welfare concerns.
- Carrying out health and safety responsibilities, including fire safety procedures and welfare checks.
- Supporting residents overnight alongside the Night Support Worker.
- Maintaining accurate records, completing handovers, and updating systems with incidents, complaints, and other relevant information.
- Distributing post and parcels and managing equipment loans.
- Keeping reception, entrance, and communal areas clean and tidy.
- Undertaking cleaning duties as directed by the management team.
- Carrying out basic facilities management tasks.
- Reporting repairs, maintenance issues, health and safety concerns, and any environmental hazards promptly.
- Using cleaning equipment safely and effectively to maintain high standards across the service.
Requirements
- Experience in a concierge, customer service, hostel, supported housing, or similar environment.
- Strong communication and customer service skills.
- The ability to remain calm under pressure and deal with challenging situations professionally.
- Good IT skills and accurate record-keeping abilities.
- A commitment to equality, diversity, inclusion, and maintaining professional boundaries.
- A reliable, proactive, and team-focused approach.
- Subject to an Enhanced DBS check.
Skills
- Communication skills
- Customer service skills
- IT skills
- Record-keeping
Location
- Canning Town, London
Work Type
- Permanent
- 48 Hours per Week
Salary/Compensations
- £37,056
About the Company
- At Your Place, we are committed to solving homelessness in East London, one person at a time.
- We provide safe accommodation, support, and services that help people rebuild their lives and move towards greater independence.
Equal Opportunity
- A commitment to equality, diversity, inclusion, and maintaining professional boundaries.