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About the Role
The Bilingual Retail Store Manager is responsible for the overall sales and operations of their assigned location, leading their team to drive success across all performance levels. This role ensures sales achievement, customer service, operational standards, and inventory management, while developing and implementing team and company programs.
Responsibilities
- Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
- Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
- Create a work environment where all employees can excel.
- Always deliver exceptional customer experience.
- Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.
- Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
- Ensure that employees are properly trained on new products and promotions to sell with confidence.
- Assist departments such as Human Resources and Loss Prevention in internal investigations.
- Assist on the sales floor in order to be available for coaching and developing store personnel.
- Schedule and staff to budgeted hours as assigned.
- Ensure the team is providing a clean and inviting atmosphere for customers.
- Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
- Respond in a timely manner to all communications.
- Ensure timely completion of required training within the store.
- Always ensure the protection of assets.
- Participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless.
- Engage with customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown during events.
Requirements
- Must be able to speak fluent English and Spanish to be eligible for the bilingual role.
- Two (2) years proven retail sales management experience (interactive sales process, commissioned sales).
- Two (2) years of recruiting, hiring, and developing successful store sales teams.
- Excellent sales skills and demonstrated ability to meet or exceed performance standards.
- Ability to motivate, lead, and develop others.
- Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
- Ability to operate a personal computer, wireless equipment, copier, and fax.
- Effective communication, presentation, and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to have reliable transportation to assist at other locations within 30 minutes’ radius from the home store when needed.
- Must have a valid driver’s license and auto insurance.
Skills
- Sales Management
- Customer Service
- Team Leadership
- Coaching
- Sales
- Communication
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
Location
- Austin, TX
Work Type
- Full Time
- Retail
Experience Level
- 2 years retail sales management
- 2 years recruiting, hiring, and developing store sales teams
Salary/Compensations
- $30000.00 - $50000.00 Base + Commission/year
Benefits
- Unlimited earning potential
- Unlimited growth potential
- PTO after 90 days
- Dental insurance
- Health insurance
- Vision insurance
- Company-paid Life Insurance
About the Company
- With over 500 Cricket stores, Mobilelink is the largest National Cricket dealer, and still growing!
- We are a dynamic, equal-opportunity employer.
- This is a fantastic opportunity for qualified candidates with unlimited future growth potential and becoming part of a rapidly expanding national team.
Equal Opportunity
- We are a dynamic, equal-opportunity employer.