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About the Role
Feinstein’s at the Nikko Showroom is looking for a Non-Exempt On-Call Showroom Host/Hostess. The successful candidate will be self-motivated, detail-oriented, and able to maintain a professional, friendly, and approachable demeanor in a fast-paced, high-volume environment. This position supports the guest experience through hosting, seating, and bussing duties.
Responsibilities
- Process reservations through the ticketing platform (Vendini) and seating system (OpenTable).
- Set up the onsite box office and prepare for guest arrivals.
- Help prepare the showroom for patrons, including ensuring tables and seating areas are clean, properly arranged, and ready for service.
- Greet patrons, assist with coat check, answer questions, and manage the guest experience before seating.
- Seat patrons at pre-designated tables inside the showroom.
- Maintain a visible and approachable presence during concerts and Feinstein’s events.
- Assist patrons with questions and requests throughout their visit.
- Work with the Outlets Manager and service team to deliver a superior and well-paced service experience.
- Help set up post-performance guest experiences, including meet-and-greet opportunities.
- Bus showroom tables before, during, and after performances, clearing used glassware, dishes, utensils, napkins, and other service items promptly and discreetly.
- Transport used service items to designated dishwashing or collection areas.
- Wipe down and reset tables between seatings and performances.
- Maintain the cleanliness and organization of tables, seating areas, and service stations.
- Assist the service team with replenishing table settings and service supplies as needed.
- Follow established sanitation and safety procedures, keeping aisles and guest pathways clear and promptly reporting spills or hazards.
- Assist with managing waitlisted guests for sold-out shows.
- Sell tickets to walk-in guests before performances.
- Assist with showroom setup and breakdown as needed.
Requirements
- Experience in a high-end restaurant, nightclub, or premier retail location preferred.
- Knowledge of the arts and entertainment in the Bay Area and/or Broadway preferred.
- Outstanding verbal and written communication skills.
- Hotel experience strongly preferred.
- Ability to be resourceful, creative, and flexible.
- Ability to maintain excellent relationships with employees and managers.
- Ability to maintain staff and guest confidentiality at all times.
- Ability to work collaboratively with the hosting and service teams.
- Ability to converse calmly with upset guests, managers, and coworkers in emotionally intense situations.
- Ability to work under pressure and complete assignments on time when faced with stressful, emergency, or unusual situations.
- Ability to work efficiently while maintaining attention to detail in a fast-paced environment.
- Ability to stand, bend, reach, push, pull, twist, turn, and grasp while performing hosting and bussing duties.
- Ability to lift and carry items weighing up to 30 pounds.
Skills
- Vendini
- OpenTable
- Customer Service
Location
- San Francisco, CA
Work Type
- On-Call
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $32.00 - $36.00 Hourly
Benefits
- On Call Pre-Tax Commuter and Parking Benefits
- 401K Matching Program
- 2% Company Profit Sharing
- Sick
- Friends & Family Rates at Nikko/Okura Hotels
- Reciprocity Rates at Participating Hotels
- Employee Discounts in ANZU and Feinstein’s at the Nikko
- Free Employee Dining Room Meals
- Free Uniform Laundry
- Locker Room with Showers
- Employee Computer Access for Web Browsing and Printing
- Employee Job Referral Program
- Employee Recognition Programs and Employee Appreciation Events
- Discounts on Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes
About the Company
- Hotel Nikko San Francisco, voted a Best Place to Work by the San Francisco Business Times, is a luxury property located just off Union Square in Downtown San Francisco, with 532 guest rooms and suites and 22,000 square feet of meeting and banquet space.
- The hotel has recently undergone a multi-million dollar renovation.
- Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun.
- We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests.
- Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- We are an Equal Opportunity Employer: M/F/Vet/Disabled.
- We are an Equal Opportunity Employer and M/F/V/D