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About the Role
As Clay continues to scale, privacy and compliance have become core to how we operate and build trust with our customers. We're looking for a Product Operations individual contributor to build and own the operational systems that keep us compliant across vendor management, data privacy, and security. You'll be creating scalable processes from scratch to support teams across the company as they onboard vendors and handle customer information. You'll work at the intersection of engineering, security, legal and business teams to build processes that scales with our growth.
Responsibilities
- Build and own the end-to-end vendor onboarding compliance process, including conducting proper reviews (DPA, SOC 2/GDPR data compliance), updating subprocessor lists, and managing customer notifications.
- Serve as the internal owner and point of contact for external GRC vendors, managing intake, ticketing, SLAs, quality review, and performance metrics.
- Ensure teams and systems are integrated into Clay’s compliance tools and framework, including for data subject access/deletion rights (DSAR).
- Partner with Security, Legal, Marketing, Data, and other stakeholders to scale privacy-by-design practices.
- Build processes for and complete compliance reviews when teams evaluate purchasing new data sets and vendor compliance.
- Create operational processes and systems from scratch to scale compliance work across the company, owning programs end-to-end.
- Assist in responding to security and privacy questionnaires from prospective and existing customers, focusing on privacy, data protection, and compliance.
Requirements
- Bachelor's degree in Information Security, Business, or a related field (or equivalent experience).
- 2+ years of experience building and scaling operational programs, ideally in a SaaS or tech environment.
- Strong builder mindset: excited to create processes and systems from scratch.
- Understanding of privacy laws and frameworks (GDPR, CCPA/CPRA, etc.) with the ability to apply them practically.
- Experience with vendor risk assessments, security questionnaires, and DPA/subprocessor management.
- Familiarity with DSAR processes and compliance tools like Vanta, Transcend, or similar platforms.
- Excellent project management skills with the ability to drive complex, cross-functional initiatives to completion.
- Strong communication skills for partnering with legal, engineering, data teams, and business stakeholders.
- Ability to work independently, prioritize effectively, and adapt in a fast-paced, high-growth environment.
Skills
- Vendor Onboarding & Risk Management
- GRC Vendor Management
- Data Privacy Program Management
- Compliance Reviews
- Cross-Functional Program Building
- Customer Security Support
- GDPR
- CCPA/CPRA
- DSAR processes
- Vanta
- Transcend
- Project Management
- Communication Skills
- ISO 27001
- SOC 2
- Data Mapping
- Privacy Impact Assessments (PIAs)
- Incident Response
- SaaS Infrastructure
- Data Flows
Location
- Remote
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor's degree
Benefits
- Work with world-class coaches specializing in creativity, management, and more.
About the Company
- AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.
- Clay predicts the next best action for your business and then helps you take it.
- We started by aggregating the best data for B2B companies.
- We built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive.
- Now, we're building agents that can help grow your company for you.
- We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.
- In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter.
- We also launched a $1M Scholarship fund for GTME Education.
- Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
- Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work.
- Read about us in the NYT, Forbes, First Round Review, and more.
- Hear from our employees directly on our Glassdoor page!