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About the Role

Lead, support, and provide day-to-day guidance to an eight-person Guarantee Operations team. This role requires practical knowledge and experience of Guarantees and Standby Letters of Credit (SBLCs), the ability to support the team, manage complex queries, and maintain consistent client service. The position involves regular communication by email and phone with internal stakeholders and a broad client base.

Responsibilities

Lead, support and provide day-to-day guidance to an eight-person Guarantee Operations team.
Perform and oversee the review of Guarantee and SBLC wording, issuances, amendments and closures.
Act as a point of escalation for complex, sensitive or exceptional client and operational queries.
Research, analyse and respond to client enquiries accurately and within agreed timescales.
Produce monthly management and client reporting, ensuring service delivery meets current bank and departmental standards.
Monitor daily controls and escalate issues promptly to the team manager to support timely resolution.
Work closely with business partners to support the onboarding and servicing of new clients where required.
Communicate professionally with clients and stakeholders, primarily by email and phone.
Train new associates and stakeholders on Trade Finance fundamentals, products and processes.
Balance operational priorities effectively and take on additional responsibilities as business needs evolve.

Requirements

Ability to organise work, adapt to changing priorities, maintain accuracy and communicate effectively with a range of internal and external stakeholders.
Knowledge and practical experience of processing Guarantees and SBLCs, including wording reviews.
Knowledge of the relevant rules and frameworks, including UCP 600, ISP98 and URDG 758.
Professional proficiency in written and spoken English.
Experience supporting colleagues and building effective working relationships with stakeholders.
Clear communication, organisation and time-management skills.
Attention to detail and a consistent focus on accurate processing and administration.
Ability to make informed decisions, respond to changing requirements and manage competing priorities.
Willingness to learn, develop and take on additional responsibilities with appropriate support.
Understanding of basic accounting principles and rules.
Essential knowledge of Trade Finance products.
Working knowledge of Microsoft Office.

Skills

Proficiency in another European language, particularly German, would be useful for the role.
CSDG or CDCS qualification is desirable.
Project management experience would be advantageous.
Contributes ideas to improve processes and support effective solutions.
Considers a range of perspectives when assessing options and agreeing a way forward.
Builds relationships with clients to understand emerging business needs and applies learning to their work.
Identifies opportunities for improvement and supports constructive change.
Collaborates with colleagues to improve tools, technology and ways of working in response to changing client needs.
Values inclusive collaboration and considers the differing needs of clients and colleagues.
Project management experience would be useful but is not essential.

Location

Bromley, London

Work Type

In-office

Experience Level

Team Lead

Benefits

Private healthcare for you and your family
Annual health screen
Competitive pension plan
Life assurance
Group income protection cover
26-weeks paid maternity leave
16-weeks paid paternity leave
Inclusive family leave arrangements
20 days of back-up childcare including access to school holiday clubs
20 days of back-up adult care per annum
Ability to change core benefits
Option of selecting a variety of flexible benefits
Access to a wellbeing account
Travel insurance
Critical illness cover
Cycle to work scheme
Use of a flex fund
Access to an emotional wellbeing helpline
Virtual GP services
Access to the Peppy App
Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub
Opportunity to give back to your community
Develop new skills
Work with new groups of people by volunteering

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Good conduct and sound judgment is crucial to our long term success.
Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

Equal Opportunity

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability.
The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.