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About the Role

Supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. Responsible for supervising claims in multiple states virtually, evaluating coverage questions, and providing guidance and settlement authority on cases above representative’s authority. May manage First Notice of Loss injury queue and act as claims Liaison in partner states.

Responsibilities

Oversees the investigation, evaluation, negotiation, and conclusion of claims.
Directs, supervises, and evaluates workflow of claims.
Monitors goals and targets for staff in support of department strategy.
Provides technical expertise to adjusters.
Reviews files with adjusters for coverage issue resolution, liability outcomes, proactive follow-up, and settlement authority.
Has accountability for decisions on coverage and liability claims of various complexity.
Manages phone queues.
Participates in Committee Review Process for appropriate specialty.
Arranges and conducts meetings as required for the efficient operation of the department.
Ensures consistent and high-quality service levels through consistent ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement.
Responsible for day-to-day application of organizational policies and procedures.
Communicates and enforces administrative policies, operating procedures, and safety rules.
Oversees the daily operations of the business unit as well as multiple shifts in an operation that is open up to 7 days per week.
Recommends improvement to operational plans.
Ensures adequate staffing to meet department standards.
Works collaboratively with other departments on projects and offers assistance with expertise.
Produces Quality Assurance Reports (QARs).
Assists with recruiting and interviewing prospective employees and making hiring decisions.
Has shared responsibility and accountability for budgetary planning and results for business unit and oversees the use of internal and external resources to effectively manage costs.
Will act as claims Liaison for commercial customers and brokers to build and maintain relationships.
Manages catastrophe response in multiple states.
Acts as subject matter expert for claim-related issues as well as legislative and DMV regulatory reviews and recommendations.
Conducts trend and competitive analysis focused on identifying process improvement opportunities.
Conducts training needs analysis, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
Promotes growth and development of staff through informal coaching and mentoring as well as formal feedback and evaluation of staff.
Communicates and enforces administrative policies and operating procedures.
Recognizes employee achievements utilizing a range of rewards & recognition methods and programs.
Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
Administers counseling, disciplinary procedures, and/or corrective actions in conjunction with management and Human Resources.
Makes decisions on simple to complex policy coverage questions.
Responsible for compliance of all Commercial vehicle policies claim procedures and Department of Insurance regulations.
Responsible for ensuring Department of Insurance, Corporate clients and customer complaints are resolved in a timely manner.
Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
Actively shapes company culture through words and actions.
Champions cultural norms.
Translates enterprise strategy and priorities for their team members to connect to the bigger picture.
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Requirements

3+ years of casualty or bodily injury supervisory experience within a claims environment.
Technical experience in handling claims relevant to adjuster role(s) supervised.
High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
Applicants must have authorization to work indefinitely in the US.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Skills

Commercial Auto claims experience
Rideshare claims experience
TNC claims experience

Location

Remote
Nevada - Home Teleworkers
Alabama - Home Teleworkers
Arizona - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker

Work Type

Remote
Home Teleworkers

Experience Level

3+ years of casualty or bodily injury supervisory experience

Education Level

High School (HS)/GED
Bachelor's degree in related area or an equivalent combination of education and experience
Associate in Claims (AIC)
CPCU
ICAR designations

Salary/Compensations

The national average salary range for this position is $99,855.00-$110,950.00.
The starting pay range for this position across all the states we hire in is $99,855.00-$133,250.00.
Colorado Specific Job Range :$99,855.00 - $122,050.00
Opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

Benefits

Total compensation package
Annual bonus eligibility for most roles
401(k) with a company match

About the Company

Mobilitas is a commercial insurance company created by CSAA Insurance Group.
Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business.
At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service.
We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company.
We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.
Mobilitas is a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
We embrace a remote-first culture through our Flexible Workplace.
An inclusive and welcoming workplace is the cornerstone of our success.
By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members.
As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

Mobilitas Insurance Group is an equal opportunity employer.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.