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About the Role

The Assistant Manager, Food Services is responsible for the day-to-day operation of Victoria University Food Service Outlets. This role involves managing and coaching staff, providing administrative support to the kitchen, and delivering high-quality food service in a residential campus environment. The position also supports the operational elements of catered events on campus and plays a key role in fostering a respectful, inclusive, and collaborative work environment.

Responsibilities

Manage the day-to-day operation and maintenance of Victoria University Food Services.
Direct, schedule, and supervise the workflow of Food Service employees.
Monitor portion control and quality control standards.
Oversee licensed beverage operations, ensuring regulatory compliance and responsible service practices.
Ensure staff certifications, inventory controls, and coordinate with stakeholders for safe and effective licensed beverage service.
Provide high-quality food and outstanding guest experiences.
Equip staff with correct knowledge and service details through pre-service meetings.
Create and maintain positive customer relations, paying attention to dietary requests or meal deliveries.
Investigate and resolve customer complaints regarding food or service quality.
Respond to queries from community members regarding food service options and services.
Help create a welcoming atmosphere in all food service outlets and work with student organizations and Victoria University departments.
Lead cultural celebrations in student dining by developing themed menus and coordinating props and signage.
Ensure physical counts of inventory and monthly costs of goods sold reports and financial reports are prepared appropriately.
Develop costing reports regarding consumption of products, assist with audits, training, and other steps.
Establish work schedules and assignments of staff and address scheduling changes.
Handle staff attendance matters.
Assess performance, and provide guidance and support to staff.
Participate in hiring processes, as well as training and orientation for new hires.
Address workplace matters that may result in discipline or follow-up.
Promote a positive work environment by fostering trust, encouraging positive workplace dynamics, addressing conflict appropriately, leading by example, and responding to matters promptly and professionally.
Monitor and ensure all workplace activities comply with the Occupational Health and Safety Act (OHSA).
Contribute to upholding fair workplace policies.
Post weekly menus, related food signage, and price lists.
Ensure menus are distributed to appropriate customers on campus.
Participate in creating daily specials and assist with menu item creation.
Order supplies within budgetary guidelines.
Respond to stakeholder inquiries regarding special events and coordinate arrangements.
Coordinate arrangements for special events.

Requirements

2-or 3-year diploma in hospitality and/or an appropriate combination of education and experience.
Successful completion of Smart Serve program.
Three (3) years of progressive hospitality service experience preferably gained within a large commercial food operation in the post-secondary sector in a unionized environment.
Experience in alcoholic sale, service and bar controls.

Skills

Knowledge of the food industry, including large-scale operations, catering and relevant legislation.
Proven management ability with at least three years of progressive hospitality service experience.
Ability to recruit, train, organize and motivate employees in a unionized environment.
Experience managing complex scheduling requirements of a multi-unit food service operation with extensive catering services.
Exceptional customer service skills, with demonstrated experience organizing conference and events management.
Excellent public relations, written and verbal communication skills, and superb one-on-one communication skills.
Understanding of business and the university environment.
Experience managing budgets.
Understanding of food handling and storage, including temperature requirements, cross contamination risks, cleaning and sanitizing.
Ability to troubleshoot commercial cooking and service equipment failures.
Experience managing student and casual employees.
Highly developed organizational, communication, and relationship management skills.
Ability to practice professionalism and sound judgment under pressure and stress.
Team player with demonstrated decision-making skills.
Highly customer service oriented with sensitivity to various levels of expectation.
Sound knowledge of computer applications including spreadsheets, ordering platforms, word processing, financial management, database and payroll software.
Ability to work at all levels of the organization.
Exceptional level of integrity.
Willingness to work irregular hours.
Ability to meet short deadlines and deal with significant time pressure.

Location

Victoria University

Work Type

Full-time

Experience Level

Three (3) years of progressive hospitality service experience

Education Level

2-or 3-year diploma in hospitality
Smart Serve program
Safe Food Handling certification

Salary/Compensations

Target hiring range $70,270.19 - $86,423.52

About the Company

Victoria University is committed to equity in access to employment and a diverse and inclusive workplace.

Equal Opportunity

The University encourages applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.
If you require accessibility accommodation, please contact the Human Resources Department vic.hr@utoronto.ca