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About the Role
The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance, and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values: Excellence, Passion, Integrity, and Inclusive.
Responsibilities
- Oversee facility operations in the absence of the General Manager, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
- Manage front office operations and supervise front desk and food and beverage staff.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Conduct interviewing, hiring, training, performance appraisals, and coaching of employees.
- Plan, assign, and direct work, and address complaints and resolve concerns.
- Perform administrative tasks such as reporting, inventories, and accounting processes.
Requirements
- Two years of related management experience.
- Hotel brand knowledge.
- Extensive experience with rooms, housekeeping, and food and beverage.
- Working knowledge of hotel operations, including security and safety programs, personnel (HR) relations, quality assurance programs, and long-range planning.
- Expertise in standard hotel management systems.
- Hands-on leadership.
- Valid Driver's License.
Location
- Buffalo Airport
Work Type
- Full-time
Experience Level
- Management experience
Education Level
- Bachelor's degree in hotel management, business, or related field, or equivalent combination of education and experience.
Salary/Compensations
- $63K - $68K
Benefits
- Weekly pay
- Paid vacation, sick days and holidays
- Medical, dental, vision insurance
- 401K Retirement plan with company match
- Travel discounts on branded properties
- Career growth opportunities
About the Company
- Buffalo Lodging Associates is an award-winning hotel management company founded in 1996, managing 50 hotel properties.
- They partner with respected brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International, and Radisson Hotels.
- The company emphasizes true hospitality and values its dedicated associates.
Equal Opportunity
- Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.