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About the Role
Manage the end-to-end scheduling of repair works across a designated geographical or service area, ensuring work orders are allocated with the correct priority, trade, and sequence. Support Camden's compliance with Awaab's Law by prioritizing, monitoring, and progressing damp, mould, and health-related repair cases within required timescales. Contribute to a consistent, resident-focused repairs service by maintaining accurate records and effective communication.
Responsibilities
- Manage the end-to-end scheduling of repair works
- Allocate work orders to the right operative with the correct priority, trade, and sequence
- Work closely with supervisors, operatives, contractors, and other operational teams to maximise productivity and minimise delays
- Support Camden's compliance with Awaab's Law by prioritizing, monitoring, and progressing damp, mould, and health-related repair cases within required timescales
- Maintain accurate repair records
- Ensure effective communication and robust scheduling processes
- Contribute to a consistent, resident-focused repairs service
- Focus on delivering excellent customer experience, right-first-time repairs, and continuous service improvement
Requirements
- Organised and proactive planner
- Experience in repairs, maintenance, housing, scheduling, or workforce planning
- Ability to coordinate complex workloads
- Ability to adapt quickly to changing demands
- Ability to find practical solutions to operational challenges
- Ability to build positive working relationships
- Comfortable managing competing priorities
- Ability to use systems and data to make informed decisions, monitor performance, and ensure work is completed within agreed timescales
- Pride in maintaining accurate records
- Commitment to delivering positive outcomes for residents
- Willingness to learn and develop within a high-performing operational team
- Basic DBS check required
Skills
- Scheduling
- Workforce planning
- Repairs
- Maintenance
- Housing
- Communication
- Data analysis
- Performance monitoring
- Customer service
Location
- Holmes Road, NW5 3AP
Work Type
- Fixed Term (12 Months)
- Full Time (36 hours)
Experience Level
- Level 3 Zone 1
Salary/Compensations
- £40,208 - £45,193
Benefits
- Flexible working
- 27 days annual leave (+ bank holidays)
- Family leave
- Loan schemes
- Access to staff networks
- Pensions scheme
About the Company
- Camden is changing on the inside to make life better for everyone.
- Our residents and communities are at the heart of everything we do.
- We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
Equal Opportunity
- We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
- We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
- We are committed to making our recruitment process barrier-free and accessible for everyone.
- Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.