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About the Role
Porsche Retail Group (PRG) seeks a Retail Transaction Manager for Porsche Centre Mayfair to optimize Finance, Insurance, and Value Added Product targets. This role involves coaching the Sales Team on income streams and funding options, acting as the subject matter expert for F&I products, and ensuring an excellent customer experience while adhering to regulations.
Responsibilities
- Ensure all customers are fully qualified and offered relevant value-added products
- Engage all retail customers with finance/product presentations and record referrals accurately
- Support target setting and monitor Sales Executives’ F&I performance
- Coach sales executives on finance referrals
- Maintain accurate F&I data for forecasting and performance tracking
- Manage VWFS Finance Renewals and maintain related platforms and campaigns
- Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
- Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform
Requirements
- Proven experience within a previous F&I focused automotive role
- Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
- Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment
- Knowledge/ understanding of the motor industry and applicable regulatory environment
- Highly organised, able to identify gaps and opportunities in business performance
- Excellent communication and negotiation skills
- Valid driver's license and ability to drive
Skills
- Dealership management systems (DMS)
- CRM software
- MS Office Suite (particularly Excel and Outlook)
- Specialist Automotive Finance (SAF) Expert or Advanced accreditation
Location
- Mayfair
Work Type
- Full-time
- Monday to Friday 8:30am to 6:00pm (with a day off in the week)
- Every Saturday 9:00am to 5:00pm
Experience Level
- Experience within a previous automotive Finance & Insurance (F&I) role
- Experience in a fast-paced, customer-facing, luxury retail environment
Education Level
- Specialist Automotive Finance (SAF) Expert or Advanced accreditation
Salary/Compensations
- OTE of £76,000 with ability to overachieve
- Basic salary of £40,000
Benefits
- 33 days holiday (Including BH)
- Tax efficient VW ECOS Vehicle
- Option of a VW Group Vehicle at preferential leasing rates
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
About the Company
- Porsche Retail Group (PRG) are owned wholly by Porsche Germany.
- We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
- Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
- Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
- Porsche Mayfair is the only Porsche Studio Concept Centre in the UK.
- Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants.
- Green Park tube is within a 2-minute walk.
Equal Opportunity
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
- PRG believe diverse teams are catalysts of innovation and create multiple new ideas.
- One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.