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About the Role
Join Fairmont Hotels & Resorts as a Guest Service Supervisor, reporting to the Guest Services Manager. You will ensure smooth operations, deliver exceptional service, and uphold high standards to create memorable guest experiences.
Responsibilities
- Lead and support the Bell team while maintaining high standards of guest satisfaction and service.
- Ensure operational procedures, schedules, budgets, and cost controls are followed.
- Assist guests with hotel information, directions, events, restaurants, and services.
- Maintain a clean, welcoming, and well-presented lobby and entrance.
- Coordinate the timely collection, delivery, storage, and accurate logging of guest luggage and deliveries.
- Handle all guest belongings with care and assist with room changes as directed by Front Office.
- Maintain a visible presence in the lobby and proactively assist guests as needed.
- Foster positive working relationships with other hotel departments.
- Demonstrate friendliness, courtesy, professionalism, and genuine hospitality, using guest names whenever possible.
- Maintain awareness of hotel operations and events to effectively assist and direct guests.
- Follow departmental schedules and attendance expectations.
- Perform other duties as assigned.
Requirements
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with Opera or related hotel PMS system
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Proficient in English (verbal & written)
- Must be able to lift up to 20lbs
Location
- Austin
Work Type
- Full-Time
- Permanent
Experience Level
- Leadership role experience
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Educational Assistance for further development
About the Company
- Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Discover the life that awaits you at Accor, visit https://careers.accor.com/
- #BELIMITLESS
Equal Opportunity
- Fairmont is committed to creating an inclusive environment where diverse talent thrives.
- We welcome candidates from all backgrounds to join our team.
- Fairmont Austin is proud to be an Equal Opportunity Employer.
- EOE/M/F/D/V