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About the Role
As an Application Engineer in the Autochem team, you will be responsible for product demonstrations and technical proposals to the R&D departments of pharmaceutical and chemical companies. Our products are high-value solutions that significantly improve the understanding and optimization of organic synthesis and crystallization processes. You will be expected to deeply understand customer challenges and propose optimal solutions based on the concept of Value Selling, rather than just price competition. This position involves application support for reaction calorimetry related products, as well as pre-sales technical presentations and post-sales user support for our rapidly growing modeling software.
Responsibilities
- Report to the Product Manager and handle applications for the entire Autochem organization.
- Collaborate with sales representatives to conduct product demonstrations and technical seminars at customer sites.
- Provide post-implementation training and application support.
- Build long-term customer relationships through ongoing technical support.
- Plan and manage user seminars and workshops.
- Participate in relevant academic conferences and exhibitions.
- Handle technical inquiries and provide information to overseas manufacturing sites.
- Conduct domestic and international business trips.
Requirements
- Experience or knowledge in organic synthesis.
- Master's degree or higher in Chemistry, Chemical Engineering, or Physical Chemistry.
- 3 or more years of work experience.
- Customer support experience in a B2B environment.
- Valid driver's license.
- Knowledge of new drug development processes.
- Experience as a chemist or chemical engineer in pharmaceutical or chemical manufacturing.
- Knowledge of thermal analysis and experience using thermal analysis equipment.
- Practical experience in organic synthesis and crystallization process development.
- Doctorate in Chemistry, Chemical Engineering, or Physical Chemistry.
- Technical support or field support experience for laboratory products.
- CRM experience.
- Experience using EasyMax or DynoChem.
Skills
- Value Selling
- Technical Presentations
- User Support
- Application Support
- Organic Synthesis
- Crystallization Process Optimization
- Reaction Calorimetry
- Modeling Software
- Customer Relationship Management
- Technical Seminars
- Training
- Global Communication
- English Proficiency
Location
- Tokyo Headquarters
Work Type
- Full-time
Experience Level
- 3+ years of work experience
Education Level
- Master's degree or higher in Chemistry, Chemical Engineering, or Physical Chemistry
- Doctorate in Chemistry, Chemical Engineering, or Physical Chemistry
Salary/Compensations
- 5,000,000 - 8,000,000 JPY (including fixed salary + performance bonus)
Benefits
- Social insurance (Health insurance, Employees' Pension, Labor insurance, Employment insurance)
- Retirement benefit plan (approx. 7% of annual salary paid in advance, with option for defined contribution pension)
- Welfare倶楽部 (Welfare Club)
- Commuting allowance
- Business trip allowance
- Holiday travel allowance
- Single-occupancy assignment allowance
- Property savings
- Comprehensive group term life insurance
- Health and mental health telephone consultation
- Bereavement leave
- Bereavement payment
- Long-service award
- Overseas product training
- Internal sales training
- Manager training
- Various e-learning programs
About the Company
- METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications.
- Our sales and service network is one of the most extensive in the industry.
- Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
- For those who prioritize precision, Mettler Toledo is precisely where you belong.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification.
- You can find more details in our Equal Employment Opportunity Policy.