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About the Role
This role is for a UKG Pro WFM Implementation Specialist on a 24-month fixed-term contract within the Productivity Programmes team. The specialist will manage and optimize the UKG Pro WFM platform across Merlin Entertainments' locations, ensuring optimal staffing for operational excellence and guest experiences. The role involves configuring, maintaining, and enhancing workforce management processes and collaborating with various internal and external teams.
Responsibilities
- Configure and optimize UKG Pro WFM (UKG Dimensions) modules including Scheduling, Timekeeping, Forecasting, Accruals, Absence Management, Labour Tracking and Reporting.
- Manage advanced scheduling and workforce forecasting to support labor planning across peak, shoulder and off-peak trading periods.
- Develop insightful operational and payroll reporting to support business performance and workforce planning.
- Ensure compliance with labor regulations, working time requirements and workforce management policies.
- Provide expert troubleshooting, system support and continuous improvement recommendations.
- Deliver training and ongoing support to managers and business users across the organization.
- Support labor budgeting, workforce analytics and productivity initiatives through effective use of workforce management data.
Requirements
- Strong experience working with UKG Pro WFM (UKG Dimensions).
- Expertise in Advanced Scheduling & Forecasting, Timekeeping, Analytics, Boomi, budgeting and labour planning.
- A strong understanding of workforce operations within multi-site, shift-based and seasonal environments.
- Knowledge of timekeeping, scheduling and labour compliance requirements.
- Excellent reporting and analytics capabilities, alongside strong stakeholder management skills.
- The ability to manage high-volume workforce data accurately and effectively.
- Desirable experience includes workforce analytics, labour cost optimisation, attractions or leisure sector experience, and exposure to system integrations and upgrade projects.
Skills
- UKG Pro WFM expertise
- Workforce optimisation
- Advanced Scheduling & Forecasting
- Timekeeping
- Analytics
- Boomi
- Budgeting
- Labour planning
- Reporting
- Stakeholder management
- Workforce analytics
- Labour cost optimisation
- System integrations
- System upgrade projects
Location
- London, Arbor
Work Type
- 37.5 hours per week
- 2 year Fixed term contract
- Salaried
Salary/Compensations
- Competitive annual salary
- Competitive
Benefits
- 33 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…