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About the Role
This role is responsible for managing the mailroom operations, ensuring efficient and accurate handling of all incoming and outgoing mail, packages, and messages. The position requires excellent guest service skills, attention to detail, and the ability to coordinate with various hotel departments to provide a seamless experience.
Responsibilities
- Receive, sort, organize, track, and distribute incoming mail, packages, parcels, faxes, and messages.
- Move, lift, maneuver, stack, and organize packages safely and efficiently.
- Deliver packages and parcels to guest rooms promptly, including time-sensitive items like flowers.
- Process outgoing guest packages through carriers such as FedEx, UPS, DHL, and USPS.
- Gift wrap items upon guest request while maintaining Four Seasons presentation and service standards.
- Answer telephone calls using courteous, efficient, and professional telephone etiquette.
- Obtain all necessary information from guests to accurately process and fulfill requests.
- Respond to guest inquiries regarding hotel services, amenities, and local area information.
- Provide prompt, accurate, friendly, and accommodating service while anticipating and responding to guest needs.
- Operate applicable computer systems and technology to input, track, and manage packages, guest messages, and service requests.
- Generate and review required reports using hotel computer systems.
- Receive, document, coordinate, and ensure the prompt and accurate delivery of guest amenity requests.
- Process paid flower orders, including posting applicable charges to guest rooms and creating purchase orders.
- Coordinate with other hotel departments to ensure seamless communication and efficient guest service.
- Maintain a clean, neat, organized, and professional mail room and work area.
- Maintain an appropriate inventory of forms, stationery, office supplies, and other materials.
- Maintain applicable local and corporate policies and procedure manuals.
- Build and maintain positive working relationships with colleagues, providing guidance, instruction, and support.
- Assist with the training and onboarding of new team members.
- Inform management of guest complaints or service concerns and assist in resolving issues.
- Conduct oneself professionally at all times and consistently represent the service standards and values of Four Seasons.
- Follow all established payroll, uniform, grooming, and hotel procedures.
- Follow established hotel safety and emergency procedures and respond appropriately to emergency situations.
- Utilize existing hotel software and technology and adapt to new systems.
- Perform additional duties, responsibilities, tasks, or special projects as assigned by hotel management.
Requirements
- Ability to work in a fast-paced environment.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously.
- Proficiency in operating computer systems and technology.
- Ability to maintain a professional demeanor and appearance.
- Knowledge of shipping carriers and procedures is a plus.
Skills
- Customer Service
- Communication
- Organization
- Time Management
- Computer Proficiency
- Problem-Solving
- Attention to Detail
- Teamwork
Location
- New York
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $31.03 - $41.37 per hour
Benefits
- Employee experience and company culture
- Opportunities for professional development
About the Company
- Four Seasons is a collective of individuals who strive for excellence and treat each other with respect.
- We are dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
- Our purpose is to create lasting impressions by connecting people and the world around us.
- The location is a Manhattan landmark on Billionaires' Row, offering a modern-deco hotel experience designed by I.M. Pei.
- Situated at a prestigious address between Park Avenue and Madison Avenue, it is steps from Central Park and Madison Avenue shopping.
- Guests can enjoy sun-filled suites with unparalleled city and park views, experiencing serenity and luxury high above Manhattan.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- EEOC is The Law Information poster is available.