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About the Role
The Phlebotomist at United Health Services (UHS) plays an important role in delivering safe, accurate, and timely patient care by collecting and preparing specimens across inpatient, outpatient, and off-site settings. They verify patient information and test orders, explain procedures clearly, and help patients feel comfortable throughout the collection process. Working closely with laboratory and clinical teams, the Phlebotomist maintains specimen integrity, supports efficient operations, and contributes to reliable test results that help guide diagnosis and treatment.
Responsibilities
- Perform phlebotomy and specimen collection for inpatient, outpatient, and assigned off-site patients, including venipuncture, capillary collection, urine collections, breath testing, and glucose tolerance testing.
- Verify patient identity, test orders, and collection requirements before each draw.
- Select appropriate collection equipment and assess patient-specific factors, including age, vein access, fasting status, and tolerance for the procedure.
- Enter and verify laboratory test orders in the EHR, confirm diagnosis and authorization documentation when applicable, and resolve incomplete or inconsistent requisition details.
- Prioritize STAT, timed, and routine draws and organize workload across rotational assignments, including bedside, outpatient draw sites, nursing home coverage, and pre-admission testing support.
- Process, label, store, and transport specimens according to established procedures.
- Support front-end laboratory operations by assisting with outpatient reception, answering phones, coordinating patient flow, maintaining supply stock, and completing related clerical and operational tasks.
- Contribute directly to patient care, laboratory quality, and care team decision-making by obtaining accurate specimens.
- Exercise judgment within established procedures to identify collection issues, patient reactions, documentation gaps, or specimen concerns and escalate concerns promptly.
- Work under general supervision while maintaining accountability for assigned collections, documentation accuracy, specimen handling, and service standards.
- Build positive patient interactions at the point of care by explaining procedures clearly, helping reduce anxiety, and creating a professional, respectful experience.
- Support department effectiveness by assisting with downtime workflows, system recovery activities, and onboarding or training support for new team members.
- Support operational and departmental needs through occasional travel between organizational locations and, when required, operation of a system-owned vehicle.
- Follow established policies for patient identification, specimen labeling, infection prevention, sharps safety, biohazard disposal, PPE use, and standard precautions.
- Maintain accurate, complete, and timely documentation in the EHR and related systems.
- Complete required orientation, annual education, competency validation, and department training within established timeframes.
- Protect patient privacy and confidentiality in all communications, documentation, and work activities.
- Perform assigned duties during scheduled system downtimes and recovery periods using approved procedures.
- Adhere to current department on-call policy requirements.
- Safeguard sensitive data by following established security policies and procedures.
- Support cybersecurity and data protection requirements by coordinating vendor risk assessments, monitoring third-party compliance, and reporting identified risks.
- Contribute to a team-oriented environment that supports shared success, continuous improvement, and a strong sense of belonging.
- Demonstrate professionalism, courtesy, and service excellence in each interaction.
- Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions.
- Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations.
- Perform additional responsibilities as required to meet department and organizational needs.
Requirements
- High School Diploma or equivalent
Skills
- Phlebotomy
- Specimen collection
- Venipuncture
- Capillary collection
- Urine collections
- Breath testing
- Glucose tolerance testing
- Patient identification
- Test order verification
- Specimen processing
- Specimen labeling
- Specimen storage
- Specimen transport
- EHR data entry
- STAT draw prioritization
- Timed draw prioritization
- Routine draw prioritization
- Outpatient reception
- Answering phones
- Patient flow coordination
- Supply maintenance
- Clerical tasks
- Operational tasks
- Downtime workflow support
- System recovery support
- Onboarding support
- Training support
- Infection prevention
- Sharps safety
- Biohazard disposal
- PPE use
- Standard precautions
- Documentation
- Patient privacy
- Confidentiality
- Security policies
- Vendor risk assessment
- Third-party compliance monitoring
- Teamwork
- Continuous improvement
Location
- UHS Chenango Memorial Hospital
Work Type
- Day Rotational
- Full-time
Experience Level
- Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
- Up to 1 year of experience in the same work environment or setting (hospital, practice, department/division)
- Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role
Education Level
- High School Diploma or equivalent
- NHA Certified Phlebotomy Technician (CPT) certification or equivalent (Preferred)
Salary/Compensations
- $18.56 - $26.92 per hour, depending on experience
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Discounted childcare through Bright Horizons
- Pet insurance
- Legal services
- Identity theft protection
- PTO starts accruing from day one
- 403(b) retirement plan with company match
- Flexible spending accounts
- Access to financial advisors
- Up to $400/year in wellness rewards
- 24/7 EAP counseling
- Virtual mental health support
- Food pantry
- PTO donation program
- Professional attire through the Classy Closet
- Access to 100,000+ online courses
- Leadership programs
- Tuition reimbursement
- Clinical ladders
- Internal mobility
About the Company
- United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
- UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
- At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation.
- Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
Equal Opportunity
- United Health Services is an Equal Opportunity Employer.
- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.