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About the Role
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships.
Responsibilities
- Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
- Optimize system configurations and troubleshoot performance issues
- Deliver preventive maintenance, upgrades, and emergency repairs
- Respond promptly to service requests and proactively communicate with customers throughout the service process
- Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
- Collaborate with managers and sales teams to align service delivery with customer expectations
- Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
- Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
- Document service activities, time, and expenses accurately in SAP and other systems
- Train customers and fellow engineers on equipment operation and maintenance
- Support complaint handling and quality systems as required
Requirements
- Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.
- The ideal candidate must reside within a 50-mile radius of New York City.
- Ability to travel up to 50% or more.
Skills
- Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
- Familiarity with Agilent biopsy tissue stainers is a plus
- Strong problem-solving and communication skills
- Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
Location
- New York City
- Northeastern U.S.
Work Type
- Full-time
- Remote option available
Experience Level
- 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
Education Level
- High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
- Bachelor’s or Master’s degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
Salary/Compensations
- $51.74 - $80.84/hr plus eligibility for bonus, stock and benefits
Benefits
- Eligibility for bonus
- Stock options
- Benefits package
- Choice of company car or reimbursement for personal vehicle usage
About the Company
- Agilent Technologies inspires and supports discoveries that advance the quality of life.
- We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise.
- Our mission is to help customers uncover the insights they need to improve the world around us.
- Learn more at www.agilent.com.
Equal Opportunity
- Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels.
- All individuals, regardless of personal characteristics, are encouraged to apply.
- All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
- Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities.
- If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
- For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.