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Tailor your resume to this Medical Scheduler - General Surgery role.
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About the Role
This role is responsible for the registration and scheduling process for complex patients within the HBD - General Surgery department. You will be the first point of contact for patients, ensuring a positive and professional experience while managing patient records and administrative tasks.
Responsibilities
- Assist all patients reporting to the front check-in desk.
- Greet patients promptly, courteously, and professionally.
- Utilize the electronic medical record for patient registration and record maintenance.
- Update insurance information, collect co-pays, and manage other check-in duties.
- Schedule follow-up appointments and referrals.
- Communicate professionally and timely with providers, patients, clinical care teams, and insurance companies.
- Answer incoming phone calls and direct them appropriately.
- Maintain a professional image by adhering to the dress code.
- Discuss financial obligations and explain regulatory forms.
- Ensure an optimal patient experience.
- Promote patient and employee safety.
Requirements
- High School Diploma/G.E.D. required.
- 2-3 years of office experience, or one year of related experience in a medical practice preferred.
- Experience using an electronic health record and Microsoft Office is a plus.
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgment and ability to problem-solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
- Understand and promote patient and employee safety.
- Promote a safe environment and promptly report issues.
- Understand patient safety goals.
- Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
- Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
- Reasonable efforts shall be made to ensure that information is adequately protected from unauthorized access and modification.
Skills
- Customer service
- Electronic medical record usage
- Microsoft Office
- Time management
- Problem-solving
- Teamwork
Location
- Day (United States of America)
Work Type
- Full-time
Experience Level
- 2-3 years of office experience
- 1 year of related experience in a medical practice
Education Level
- High School Diploma/G.E.D.
Salary/Compensations
- $46,215.00 - $60,080.00
About the Company
- Albany Medical Center is an equal opportunity employer.
- Albany Med Health System is an equal opportunity employer.
Equal Opportunity
- Albany Medical Center is an equal opportunity employer.
- Albany Med Health System is an equal opportunity employer.