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About the Role
This role is responsible for initiating the surgical booking process, preparing patient paperwork, and managing registration, scheduling, and insurance information to ensure an optimal patient experience.
Responsibilities
- Greet patients in a prompt, courteous, and professional manner.
- Interact with a diverse patient population.
- Initiate the surgical booking process as instructed by the physician.
- Compile surgical packets, including booking sheets, checklists, pre-op orders, consent forms, pre-admission forms, and prior authorizations.
- Ensure consents are complete in coordination with the surgeon.
- Obtain release of information to complete disability/FMLA paperwork and 'Out of Work/School' notes.
- Work with nursing staff to complete paperwork if there are questions or concerns.
- Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state.
- Work with facilities to obtain proper consents from patient proxies.
- Schedule pre-surgical appointments for patients needing clearance and ensure clearances are sent to the appropriate places.
- Communicate timely with all parties, including the surgeon, patient, operating room, and insurance company, to confirm the date of surgery and obtain all appropriate surgical clearances.
- Coordinate OR time/date with equipment rep, if needed.
- Convey a professional image by adhering to the established dress code.
- Update the system with registration, scheduling, and insurance information.
- Discuss financial obligations and explain regulatory forms.
- Answer patient questions.
- Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
- Understand the practice and hospital strategic plan.
- Support plans, policies, procedures, and initiatives within the scope of the department's expectations and role.
- Represent AMC and support the ideals and principles of their department, the Practice, the Hospital, and the Center.
- Exemplify Albany Med CARES guiding principles.
- Be a champion to ensure an optimal patient experience.
- Understand and promote patient and employee safety as the top priority.
- Promote a safe environment and promptly report issues.
- Understand patient safety goals.
Requirements
- High School Diploma/G.E.D. required.
- Experience using an electronic health record and Microsoft Office is a plus.
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgment and ability to problem-solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
- Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
- Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
- Reasonable efforts shall be made to ensure that information is adequately protected from unauthorized access and modification.
Skills
- Customer service
- Multi-tasking
- Time management
- Problem-solving
- Teamwork
- Work ethic
Location
- Day (United States of America)
Work Type
- Full-time
Experience Level
- 2-3 years office experience or one year of related experience in a medical practice preferred
Education Level
- High School Diploma/G.E.D.
Salary/Compensations
- $46,947.00 - $65,726.00
About the Company
- Albany Medical Center is an equal opportunity employer.
- Albany Med Health System is an equal opportunity employer.
- This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
Equal Opportunity
- Albany Medical Center is an equal opportunity employer.
- Albany Med Health System is an equal opportunity employer.