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About the Role
You'll be the face of our operation, supporting customers as they collect their orders and ensuring every interaction is professional, efficient, and customer focused. This varied role also includes providing cover for our Van Drivers when required, helping to support the transport team during holidays, absence, and periods of increased business demand.
Responsibilities
- Welcome customers collecting their orders and deliver excellent customer service at every interaction
- Check, process, and hand over customer orders accurately and efficiently
- Pick, prepare, and stage customer orders ready for collection
- Manage collection records and ensure all customer documentation is completed correctly
- Maintain a clean, safe, and organised Click & Collect environment
- Provide cover for Van Drivers when required, carrying out local deliveries in a safe and professional manner
- Build positive relationships with customers and colleagues, resolving queries in a professional manner
- Follow all company health and safety procedures, driving regulations, and operational policies
Requirements
- A passion for delivering excellent customer service
- Strong communication and interpersonal skills
- A positive, proactive, and flexible approach to work
- The ability to work effectively in a fast-paced environment
- Good attention to detail and basic IT skills
- A full UK driving licence (essential)
- Previous experience in customer service, retail, warehouse, logistics, or delivery environments would be advantageous but is not essential, as full training will be provided
- Be comfortable with a physically demanding role, including frequent manual handling and heavy lifting of tyre
Skills
- Customer service
- Communication
- Interpersonal skills
- Attention to detail
- Basic IT skills
- Driving
Location
- UK
Work Type
- Part-time
- Permanent
- Full-time
Experience Level
- Entry level
Salary/Compensations
- £13.05 per hour
Benefits
- 25 days annual leave
- Workplace pension
- Hapi App platform (high street discounts, cycle to work scheme, cashback cards, saving scheme)
- Opportunities for career development and progression
- Training enrichment and multiskilling
About the Company
- GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world.
- We help our customers manage their goods most efficiently using our technology and services.
- Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Equal Opportunity
- GXO is an equal opportunity employer.
- We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.
- We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
- We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.