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About the Role
The Retailer Account Associate will play a critical role on the Emerging Retail Success team by helping grow retail partnerships, troubleshooting retailer issues, and enhancing internal processes. This role focuses on processing a high volume of inbound retailer inquiries, using established playbooks or working cross-functionally to resolve inquiries, and documenting solutions.
Responsibilities
- Process inbound retailer inquiries via Jira, monitoring and managing tickets.
- Use tooling to resolve retailer needs or collaborate with cross-functional teams via Jira, Slack, or Email.
- Help retailers improve their e-commerce business and increase sales through the platform.
- Educate retailer teams on platform usage and benefits.
- Address operational, logistical, and regulatory support requests for all retail accounts.
- Discover and document areas of growth opportunities with retailers.
- Ensure thorough and accurate updates in Jira, Salesforce, and other tools.
- Report issues as they arise.
- Document processes, routines, and Jira playbooks to streamline internal operations.
- Build internal solutions using existing AI tools and automation platforms (optional).
Requirements
- Proven ability to manage multiple projects and shifting priorities with strong personal accountability.
- Comfortable in Google Suite (Docs, Sheets, Slides, Gmail, Calendar), Slack, Salesforce, and Jira.
- Experience with process improvement, managing ambiguity, and collaborating across departments.
- Strong interpersonal skills for internal and external collaboration with retailer clients.
- Excellent written and verbal communication skills.
- Comfortable in a dynamic environment with rapid change and aggressive timelines.
- 1+ years of experience in B2B account management, sales, or remote support.
- Experience in retail, grocery, or alcohol industries is a plus.
- Familiarity with technical onboarding or support.
- Experience using (or strong interest to learn) AI template builders or automation platforms.
Skills
- Jira
- Slack
- Google Suite
- Salesforce
- AI tools
- Automation platforms
Location
- Remote
- Canada
Work Type
- Contract
- Fully remote
- 37.5 hours per week
- Full-time
Experience Level
- 1+ years of experience