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About the Role
The Client Engagement team works closely with suppliers and internal contacts to deliver services to clients professionally, to specification, and on time. This role is responsible for delivering excellent client service, reporting, and project delivery, while developing and maintaining strong relationships with key client stakeholders and suppliers, all in line with KPIs, SLAs, and client brief/expectations. You will play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of activities. The areas of spend under management with this FMCG client are 2D Print, Point of Sale Materials (POSM), Direct Mail and Promotional Items.
Responsibilities
- Provide technical support across Print, Direct Mail and POSM projects from brief to delivery
- Take clear client briefs, manage timelines, and keep projects moving smoothly
- Attend briefings and status calls to stay aligned with client needs
- Suggest smart alternatives, innovations, and value‑adding ideas
- Brief suppliers and oversee production to ensure quality, accuracy, and on‑time delivery
- Maintain strong communication with the account team and clients throughout
- Manage scope changes, highlight cost impacts early, and ensure correct invoicing
- Track and record all activity using the required tools and processes
- Review completed projects to drive continuous improvement with clients and suppliers
- Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports
Requirements
- Print or Direct Mail experience with client-facing / focused experience
- Excellent interpersonal skills
- Numerate with a commercial bias / understanding
- Able to manage multiple projects simultaneously
- A keen eye for detail
- Developed time management and prioritization skills
- Excellent communication skills - verbal, written + presentation
- M365 capability especially Outlook, Excel, PowerPoint + Word
- Hands-on, team player with a positive proactive approach
- Determination to achieve excellence
- Can work alone and prioritize workloads
Skills
- Direct Mail
- Point of Sale Materials (POSM)
- Client-facing communication
- Interpersonal skills
- Commercial understanding
- Project management
- Time management
- Prioritization
- Verbal communication
- Written communication
- Presentation skills
- M365
- Outlook
- Excel
- PowerPoint
- Word
Location
- Central London (client location)
- Local HH Global office
- Client site(s)
- Home
Work Type
- Blended
- Hybrid
About the Company
- HH Global is the global leader in responsible marketing activation services.
- We help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.
- We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.
- With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.
- Belonging is at the heart of HH Global.
- We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture.
- Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.
Equal Opportunity
- We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.