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About the Role
Performs various functions within the Patient Access Department, focusing on accurate patient information collection, insurance verification, co-pay collection, and obtaining necessary signatures. This role emphasizes exemplary customer service and adherence to legal concepts like confidentiality and patient rights. The position requires flexibility to work various shifts in a 24/7 environment, with potential on-call responsibilities.
Responsibilities
- Functions as primary receptionist for all incoming patients to the department
- Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff
- Checks patients in and out for their appointments, printing visit summaries and appointment cards as necessary
- Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary
- Reviews orders for accuracy and completeness as necessary
- Places patients on the ED Tracking board and monitors for active orders as needed
- Responsible for making status changes for patients based on ADT orders in some areas
- Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments as necessary
- Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e., IMM, ABN, etc.)
- Scans all insurance cards (front and back) and obtains/scans relevant documents for the medical record
- Refers possible payment problems to the appropriate financial counselor
- Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients
- Performs reconciliation of cash drawer
- Attaches referral/ARM to appointments as needed
- Handles all incoming phone calls to the department, with paging responsibilities for the hospital and paging of on-call staff as needed per facility
- Monitors all alarms and security cameras, paging using the emergency code system as needed
- Proactively utilizes slow periods in a creative and business-minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, and cross-training
- Performs additional duties as assigned
- Adheres to facility Values, Service Excellence, and Standards of Excellence
Requirements
- Must be flexible to work various shifts, including days, evenings, overnights, weekends, and holidays as needed
- On-call responsibilities may apply
Skills
- Accurate and timely collection of patient demographic information
- Insurance verification
- Co-pay collection
- Determining and obtaining applicable signatures
- Exemplary customer service
- Understanding of relevant legal concepts (confidentiality, patient rights)
- Data entry into electronic medical records
- Insurance card scanning
- Cash drawer reconciliation
- Phone handling
- Alarm and security camera monitoring
- Proficiency with AccuReg software
Work Type
- Full-time
- Shift work
- On-call
Salary/Compensations
- $18.77/hr - $23.46/hr - $25.34/hr
About the Company
- North Country Healthcare places importance on providing exemplary customer service.