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About the Role
The Director of Payment Operations continuously improves and executes the company's global payments strategy, covering processing, acquiring, payment methods, orchestration, authorization optimization, and day-to-day operations. You will own the performance, scalability, reliability, and economics of our payments ecosystem, collaborating with various teams to support customer experience and business growth.
Responsibilities
- Execute the global payments strategy and roadmap, including processing, acquiring, payment methods, routing, and geographic expansion.
- Manage relationships with acquirers, processors, gateways, PSPs, and card networks, including selection, onboarding, contracts, and SLAs.
- Optimize multi-acquirer and multi-processor setups for redundancy, pricing, and global coverage.
- Drive higher authorization and approval rates by analyzing declines, retries, cascading, tokenization, and account updater performance.
- Develop intelligent routing strategies and run experimentation frameworks to measure the impact of changes.
- Own payment economics (interchange, assessments, processor fees, cross-border costs), negotiate rates and terms, and build financial models to evaluate partner proposals.
- Partner with Risk, Fraud, and Compliance to balance fraud prevention with approval rates, keep chargebacks within acceptable levels, and meet card-network rules.
- Ensure stable, resilient payment operations, with clear processes for incidents, outages, settlement issues, and reconciliation breaks, plus automation and change-management controls.
- Partner with Product and Engineering to define and deliver payment capabilities, and evaluate gateways, orchestration platforms, and alternative payment methods.
- Lead and develop the payments team, report on performance, risks, and priorities to senior leadership, and represent the company with banks, networks, and strategic partners.
Requirements
- 8+ years of experience in payments, fintech, e-commerce, banking, or a related industry.
- 3+ years of senior leadership experience managing payments teams or setting payments strategy.
- Deep knowledge of the card payments ecosystem: acquirers, processors, gateways, PSPs, card networks, issuers, orchestration, tokenization, 3DS/SCA, chargebacks, fraud, and alternative payment methods.
- Proven track record managing processor relationships and negotiating commercial terms.
- Strong grasp of payment economics, including interchange, assessments, fees, reserves, and pricing structures.
- Strong analytical skills, with the ability to turn transaction-level data into business decisions.
- Experience with authorization improvement, routing, and payment experimentation.
- Experience working cross-functionally with Product and Engineering teams.
- Strong communication, negotiation, and stakeholder-management skills.
- Ability to balance strategy with hands-on work on complex operational and technical issues.
- Experience with multi-processor or multi-acquirer environments, payment orchestration, and intelligent routing.
- Experience in high-volume subscription, marketplace, e-commerce, or similarly complex payment environments.
- Experience operating across multiple countries and currencies.
- Knowledge of card-network rules and of regulatory, compliance, and risk requirements.
- Proficiency in SQL or similar analytical tools.
- Experience negotiating large-scale agreements with acquirers and processors.
Skills
- Payments
- Fintech
- E-commerce
- Banking
- Payment Strategy
- Acquirers
- Processors
- Gateways
- PSPs
- Card Networks
- Issuers
- Orchestration
- Tokenization
- 3DS/SCA
- Chargebacks
- Fraud
- Alternative Payment Methods
- Commercial Negotiation
- Payment Economics
- Interchange
- Assessments
- Fees
- Reserves
- Pricing Structures
- Analytical Skills
- Authorization Improvement
- Routing
- Payment Experimentation
- Cross-functional Collaboration
- Product Management
- Engineering Collaboration
- Communication
- Negotiation
- Stakeholder Management
- Operational Issues
- Technical Issues
- Multi-processor Environments
- Multi-acquirer Environments
- Payment Orchestration
- Intelligent Routing
- Subscription Payments
- Marketplace Payments
- E-commerce Payments
- Multi-currency Operations
- Card Network Rules
- Regulatory Compliance
- Risk Management
- SQL
- Large-scale Agreement Negotiation
Location
- Montreal (Quebec)
- Austin (Texas)
- Nicosia (Cyprus)
Work Type
- Hybrid
- Full-time in office
Experience Level
- 8+ years of experience in payments, fintech, e-commerce, banking, or a related industry
- 3+ years of senior leadership experience
About the Company
- Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms.
- We have an international team of dynamic and collaborative innovators.
- Our mission is to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression, while maintaining robust trust-and-safety protocols.
- We embrace the best of both worlds, offering a collaborative office space with a hybrid work environment for local talent and remote opportunities for team members shaping our culture from afar.
Equal Opportunity
- As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.