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About the Role
Provide strategic and operational leadership for the eBilling Inventory Support and eBilling Timekeeper Maintenance teams. Set strategy, drive improvements, set technology strategy, oversee processing, and ensure quality and accuracy.
Responsibilities
- Oversee eBilling Inventory and eBilling Timekeeper Maintenance Teams, ensuring compliance with department SLAs and KPIs.
- Advance strategic approaches for eBilling timekeeper maintenance and inventory processes, including developing new KPIs.
- Identify technology enhancements for eBilling reporting and automate manual processes.
- Collaborate with stakeholders and Center Teams to exchange ideas and improve team performance.
- Participate in special projects with internal and external teams.
- Supervise eBilling Managers and Supervisors on work assignments, training, development, and performance feedback.
- Work independently with limited supervision, prioritizing tasks based on stakeholder needs.
- Report accurately and timely to the Associate Director on assigned objectives.
- Perform other duties as assigned by management.
Requirements
- A bachelor’s degree in Business Administration, Commerce, Finance or related courses.
- Solid understanding and experience in managing eBilling.
- Extensive experience (preferably 10+ years) in people management, including leading large, globally distributed teams of 20+ professionals; senior-level management experience is preferred.
- Experience managing multiple teams in various time zones and locations.
- Strong technology orientation, including knowledge of Microsoft Office and financial software packages (e.g. SAP) and eBilling software programs (e.g. Passport, Legal Tracker, TyMetrix 360, Collaborati, CounselLink, etc.).
- Proven ability to lead, motivate and mentor departmental personnel.
- Solid organizational, communication and interpersonal skills, with a strong ability to develop and maintain relations at various levels within and outside an organization.
- Proactive, innovative and results-oriented work orientation.
- Able to prioritize and handle multiple tasks to meet deadlines.
- Able to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands.
- Strong problem solving and analytical skills.
Skills
- eBilling management
- People management
- Global team leadership
- Microsoft Office
- SAP
- Passport
- Legal Tracker
- TyMetrix 360
- Collaborati
- CounselLink
- Leadership
- Mentoring
- Organizational skills
- Communication skills
- Interpersonal skills
- Relationship building
- Proactive
- Innovative
- Results-oriented
- Prioritization
- Multitasking
- Adaptability
- Problem solving
- Analytical skills
Location
- Any Center or major city where Baker McKenzie has offices
- Belfast
- Buenos Aires
- Chicago
- Hanoi
- Hong Kong
- London
- Manila
- New York
- Tampa
- Washington
Work Type
- Hybrid
- Center Services
- Full Time
Experience Level
- Senior Manager
- 10+ years in people management
- Senior-level management experience
Education Level
- Bachelor’s degree in Business Administration, Commerce, Finance or related courses
Salary/Compensations
- New York $149,000 - $168,000
- Illinois (Chicago only) $141,000 - $159,000
- Washington DC $148,000 - $167,000
- Bonus eligible
Benefits
- Medical
- Dental
- Vision
- 401(k) based on number of hours worked
About the Company
- At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.
Equal Opportunity
- Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.