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About the Role

We are seeking a pragmatic, growth-minded Account Management & Sales Director with a proven track record to lead our remote US-based Account Management team. This role involves coaching and developing SMB Account Managers, leading teams to meet company objectives for growth, margin, and customer retention, and defining, managing, and executing key customer lifecycle events.

Responsibilities

Build strong account management teams that consistently meet and exceed quota.
Define and manage key customer lifecycle events for the SMB segment across three distinct verticals and track outcomes.
Provide leadership and direction to a high-performance team, including hiring, training, and pace setting.
Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities.
Create, monitor, and manage key performance metrics.
Find innovative and creative ways to improve and increase performance.
Implement best practices to support consistent and consultative sales and client success processes.
Develop and refine an effective go-to-market strategy.
Take an entrepreneurial approach, working collaboratively with the leadership team.

Requirements

A minimum of 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
Previous experience as a top-performing account manager or sales executive.
Proven track record of team quota-attainment via new product sales and upgrades.
Proven leadership and people management skills.
Strong analytical skills and comfort with numbers.
Highly effective communicator with good people instincts, able to build trust and work well with diverse groups.
Eager for a hands-on role, willing to take on projects outside comfort zone and learn quickly.
Highly organized, self-motivated, and detail-oriented with great follow-through.
High integrity individual, enthusiastic about building a great company long-term.
Courage to challenge the status quo when logic and reason require it.

Skills

Account Management
Sales
Team Leadership
Coaching
Customer Retention
Performance Metrics Analysis
Go-to-Market Strategy
Analytical Skills
Communication
Organization
Detail-Oriented

Location

US-based
Remote

Work Type

Remote
Full-time

Experience Level

Director
5+ years

Salary/Compensations

Competitive salary + benefits + equity
Base variable split: 60/40
Salary aligned with location-based tiers
Commission is not guaranteed

Benefits

Benefits
Equity

About the Company

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
For office-based employees, working in the office at least three days a week is considered an essential function of the employee's role.

Equal Opportunity

Rippling is an equal opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.