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About the Role
As an ECM Officer at MiHomecare, you will manage the Electronic Call Monitoring system, respond to alerts, liaise with carers, run reports for management, and provide staff support. This role is crucial for ensuring accurate client care monitoring and operational efficiency.
Responsibilities
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late
- Running reports for management
- Providing support to staff members as required
- Adhering to company privacy policies and procedures at all times
Requirements
- Experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting
- Technical proficiency, particularly with Microsoft Office
- Strong analytical abilities for data analysis and report generation
- Excellent communication skills for liaising with staff
Skills
- Technical proficiency
- Microsoft Office
- Data analysis
- Report generation
- Communication skills
Location
- E2 9DA
- Greater London
Work Type
- Fixed Term Contract - 6 months
- Full-time
Salary/Compensations
- £28,940.04
About the Company
- At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
- Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated—what we do matters.
Equal Opportunity
- CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.