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About the Role
Atlas Technica’s Intern Trainee Program is a structured, hands-on development opportunity designed to build foundational technical, troubleshooting, communication, and client-service skills. Participants will gain experience supporting users, troubleshooting technical issues, and learning how technology is delivered to clients within the alternative investment industry.
Responsibilities
- Participate actively in structured technical training and hands-on learning opportunities
- Learn to provide basic IT support and technical assistance to Atlas Technica clients and users
- Develop troubleshooting skills to identify, diagnose, and resolve common IT issues
- Learn to manage and document support requests using the organization’s ticketing system
- Provide support to users remotely and onsite under the guidance of experienced technical team members
- Learn and apply Atlas Technica’s technical standards, procedures, documentation practices, and change-control requirements
- Develop familiarity with Microsoft technologies, networking fundamentals, systems administration, and common workplace IT environments
- Demonstrate consistent growth through feedback, coaching, technical learning, communication, problem-solving, and professional follow-through
- Work collaboratively with Systems Engineers, Senior Systems Engineers, Client Technology Managers, and other technical resources
- Maintain a professional, customer-focused approach when interacting with clients, colleagues, and other stakeholders
Requirements
- Strong interest in developing a career in IT, systems engineering, or the Managed Service Provider industry
- Approximately 6–12 months of IT support experience, completion of CompTIA A+, or comparable foundational technical knowledge
- Strong customer-service skills, including clear communication, expectation management, responsiveness, and follow-through
- Demonstrated ability and willingness to learn new technologies, concepts, and troubleshooting approaches
- Strong problem-solving skills, attention to detail, organization, and personal accountability
- Ability to receive feedback, apply coaching, and demonstrate measurable growth throughout the program
- Strong written and verbal communication skills with the ability to interact professionally with clients and internal teams
- Ability to work full-time onsite in New York, NY and travel to client locations as required
- Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other IT areas as required
Skills
- Microsoft technologies
- Networking fundamentals
- Systems administration
- Ticketing system management
- Troubleshooting
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Organization
- Personal accountability
- Microsoft 365
- TCP/IP
- DNS
- DHCP
- Microsoft Windows Server
- Active Directory
Location
- New York, NY
Work Type
- Onsite
- Full-time
Experience Level
- Intern
- Trainee
Education Level
- CompTIA A+
Benefits
- Competitive salary
- Comprehensive benefits
- Great perks
About the Company
- Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for hedge funds and other investment firms.
- Founded in 2016, we have grown year over year through our uncompromising focus on service.
- We value ownership, execution, growth, intelligence, and camaraderie.
- We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first.
- We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
Equal Opportunity
- Atlas Technica is proud to be an Equal Employment Opportunity employer.
- We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.