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About the Role
The Night Auditor is responsible for preparing and processing all night audit checklist work and reports. This role focuses on delivering and exceeding guest expectations, executing brand service standards, resolving guest challenges, and ensuring accuracy in nightly posting and reporting.
Responsibilities
- Check all hotel guests in and out in a confident, professional and personalized manner.
- Welcome and register hotel guests, explain accommodations, and establish credit or method of payment.
- Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, amenities, and local area information.
- Maintain regular attendance in compliance with LodgeWorks’ standards as required by scheduling.
- Take hotel reservations accurately and efficiently.
- Ensure immediate response to all guest comments and concerns for timely, friendly, and efficient resolution.
- Maintain accuracy with all accounting, cash handling, and billing procedures.
- Follow tax-exempt policies and procedures.
- Answer all calls in a courteous, professional, and efficient manner.
- Use hotel communication tools to log and notify associates and supervisors of pertinent information.
- Provide accounting support by ensuring all revenues are posted to the correct department, balancing the guest ledger daily, and completing necessary reports.
- Submit appropriate reports to corporate in a timely manner.
- Assist with other tasks or duties as requested by management.
Requirements
- A team player with a heart for hospitality.
- Entrepreneurial at heart and innovative in mind.
- A long-term thinker.
- Customer-focused, with guests, clients, and employees at the forefront of your thinking.
- Nimble and able to adapt to change quickly.
- Committed to sharing and togetherness and value the family mindset of our organization.
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
- An excellent communicator.
- Naturally curious and value listening to solve problems.
- Comfortable following directions, guidelines, and work objectives.
- Capable of exerting up to 30 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping, and kneeling.
- Practiced, with six months' related experience in hospitality or a service industry (a plus).
- Eager to be part of a great work culture and team (a must).
Skills
- Hospitality
- Service industry
- Accounting
- Cash handling
- Billing procedures
- Communication
- Problem solving
- Customer service
Location
- Yonkers, NY
Work Type
- Full-time
Experience Level
- 6 months related experience (preferred)
Salary/Compensations
- $19.00 to $20.00 per hour
Benefits
- PTO
- Hotel and restaurant discounts available at select LodgeWorks properties
- Health, vision and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- LodgeWorks is a privately held hotel development and management company.
- Operates 18 hotels, including Archer Hotel boutique collection and brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
- Has a rich 35+ year history and a strong family culture.
- Has grown to over 950 employees nationwide.
- Grounded in Midwestern hospitality.
- Actively works to make hospitality the foundation of everything they do.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.