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About the Role
The AC Hotel Times Square is seeking an experienced Night Auditor to join an award-winning team. This role is eligible for transportation and food stipends.
Responsibilities
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
- Maintain a friendly and hospitable attitude with guests and team members, being present at the desk during all hours.
- Acquire and maintain knowledge of local attractions and amenities to provide service to guests.
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
- Maintain proper control over keys, safe deposits, and all company and guest property.
- Ensure rates are optimized by monitoring competitor occupancy and rates.
- Ensure that all required documentation is completed in a timely manner.
- Properly quote daily rates and issue credits.
- Perform other duties as assigned to support guest satisfaction.
Requirements
- Must possess the Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six (6) months.
- Proficient in administration of applicable property management systems.
- Ability to respond quickly and appropriately to emergency situations.
- Experience in accurate cash handling and credit cards.
- Experience in maintaining security of confidential information.
- Ability to pass certification tests required to meet brand standards.
- Experience working with a computer, especially data entry.
- Ability to work well with others.
- Maintain a customer focus and prioritize guests’ needs.
- Be approachable and encourage effective communication with guests and fellow team members.
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Skills
- Marriott / Fosse Experience preferred
- FLSD Licence preferred
Location
- Times Square
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- FLSD Licence must be completed within 9 months if not already possessed
Benefits
- Transportation stipends
- Food stipends
- Medical insurance options
- Dental and vision insurance
- 401k with company match
- Company provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.