Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Instruments Support Engineer role.
Rezi rewrites your resume against Danaher's job description. Free.
Tailor your resume to this Instruments Support Engineer role.
Rezi rewrites your resume against Danaher's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Instruments Support Engineer posting at Danaher — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Instruments Support Engineer posting at Danaher — free, in seconds.
About the Role
The Instruments Support Engineer provides advanced product support for Cepheid’s molecular diagnostics instruments and reagent products, ensuring timely resolution of technical issues to maintain customer satisfaction and positive patient outcomes. This role focuses on instrument hardware, software, system configuration, and connectivity, while also supporting assay-related questions impacting system performance.
Responsibilities
- Provide expert technical support via phone, email, and web, focusing on instrument hardware, software, system configuration, and connectivity.
- Support assay-related questions where they intersect with system performance and customer workflows.
- Investigate and resolve complex customer issues by collecting and documenting relevant information, replicating problems, and applying root cause analysis.
- Conduct advanced data analysis and systematic troubleshooting using knowledge of instrument hardware, operating software, network connectivity, interfaces, and system logs.
- Prioritize critical cases to restore system uptime for customers and patients.
- Provide remote support and conduct on-site customer visits as needed.
- Contribute to team learning by sharing expertise, updating knowledge resources, and mentoring colleagues.
- Support training on instruments, software, connectivity, and relevant assay workflows.
Requirements
- Bachelor’s degree (or equivalent practical experience) in Biomedical Engineering, Engineering, Computer Science, Information Technology, Life Sciences, or a related field.
- Relevant academic projects, internships, placements, laboratory experience, or professional experience supporting medical devices, diagnostic instrumentation, laboratory systems, or other complex technical platforms.
- 2-3 years of experience in healthcare/biomedical fields or handling medical devices in the region.
- Knowledge of the diagnostic market.
- A sound foundation in troubleshooting instruments and systems, including hardware, mechanical, electronic, firmware, software, configuration, or peripheral components.
- Ability to travel 15% within Europe, occasionally outside Europe.
Skills
- Instrument hardware troubleshooting
- Software troubleshooting
- System configuration
- Network connectivity troubleshooting
- LIS/middleware connectivity
- Data analysis
- Root cause analysis
- Customer relationship management (CRM) systems
- Complaint handling systems
- PCR-based testing knowledge
- Reagent performance knowledge
- Assay performance knowledge
- Additional language proficiency (e.g., French, German, Spanish)
Location
- United Kingdom
- Remote
Work Type
- Fully remote
- Remote work arrangement
Experience Level
- 2-3 years experience
Education Level
- Bachelor's degree or equivalent practical experience
Benefits
- Comprehensive, competitive benefit programs
- Health care program
- Paid time off
About the Company
- Cepheid is an operating company of Danaher.
- Cepheid's work saves lives within life sciences, diagnostics, and biotechnology.
- Cepheid is passionate about improving healthcare through fast, accurate, molecular diagnostic systems and tests.
- Cepheid develops groundbreaking solutions for the world's most complex health challenges.
- Danaher Business System is utilized.