Senior Conference Services Manager - Hotel Van Zandt - Austin, TX
Sage Hospitality · Austin, TX, US
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About the Role
Sage Hospitality Group is hiring a Senior Conference Services Manager at Hotel Van Zandt in Austin, Texas. This role involves planning, organizing, and managing in-house details for group and convention bookings, negotiating meetings and room rates, and ensuring the maximization of revenue and quality of service. Join us to make a difference and grow your career.
Responsibilities
- Lead the planning and execution of high-complexity, high-revenue group programs.
- Serve as the primary escalation point for event challenges.
- Partner with Sales to ensure a smooth transition from contract to execution.
- Manage and plan meetings/conventions and related activities.
- Achieve or exceed food & beverage and ancillary revenue targets.
- Review contracts, BEOs, and billing for accuracy, profitability, and alignment with hotel standards.
- Analyze post-event performance to identify trends and improvements.
- Detail, up-sell, and detail the program with the client.
- Maximize selling time through retaining accounts and yield opportunities.
- Oversee all billing details for hotel groups.
- Monitor and control individual client event budgets.
- Close out all groups, including processing commissions.
- Act as a trusted advisor to clients, providing strategic guidance.
- Maintain high client satisfaction scores.
- Manage VIP, repeat, and high-profile clients with a white-glove service approach.
- Maintain well-documented, accurate, and organized file management.
- Develop strong customer relationships through professional communication.
- Collaborate closely with Banquets, Culinary, AV, Front Office, and Engineering.
- Attend Banquet Event Order (BEO) and staff meetings.
- Lead pre-con meetings and internal event briefings.
- Support live event execution as needed.
- Mentor and support Conference Services Managers, Catering Managers, and Coordinators.
- Provide training on systems, SOPs, and event execution standards.
- Act as a culture carrier within the department.
- Improve hotel convention services' products through participation in sales tool development, competitive analysis, and customer needs analysis.
- Drive continuous improvement of conference services processes, SOPs, and reporting tools.
- Serve as a subject matter expert for event management systems.
Requirements
- More than two years of post high school education.
- One to two full years of employment in a related position.
- Working knowledge of banquet/catering food and beverage services, policies or operations.
- Advanced event operations and logistics management.
- Knowledge of computer equipment.
- Ability to compile facts and figures in accordance with established procedures.
- Calm, decisive leadership in fast-paced, high-pressure environments.
- Communication skills required to provide information and associated services to hotel management and guests.
- Ability to influence across departments without direct authority.
- Excellent hearing necessary for verbal interaction with guests and associates.
- Excellent vision necessary to view set-ups.
- High attention to detail paired with big-picture strategic thinking.
- Excellent speech communication skills required for verbal interaction with guests and associates.
- Strong financial acumen with a focus on revenue optimization.
- Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
- Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
- Mobility - ability to service clients on a moment notice, variable distances.
- Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum).
- Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.
Skills
- Event planning
- Negotiation
- Revenue maximization
- Client relationship management
- Upselling
- Financial analysis
- Budget management
- Team leadership
- Communication
- Problem-solving
- Computer proficiency
- Delphi
- Opera
- Social Tables
- Revinate
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- Senior
Education Level
- Post high school education
About the Company
- Sage Hospitality Group is dedicated to being the best and creating excellence. We believe in enriching lives one experience at a time and empowering employees to make positive impacts in their communities.
- We foster an environment for independent thinkers and creative spirits, welcoming risk-takers.
- Sage recognizes that success is about more than the work itself, investing in personal and professional growth.