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About the Role
The Client Development Coordinator supports client and business development initiatives by coordinating projects, targeting new client opportunities, strengthening existing relationships, and managing logistics, tracking, research, and follow-up activities.
Responsibilities
- Assist with the execution of the Client Feedback Program, including tracking notes, action items, and follow-ups.
- Ensure a regular pipeline of client touchpoints and feedback sessions.
- Conduct research and compile information to support client development initiatives and event logistics.
- Gather and organize information on top clients to deliver cohesive summaries.
- Support the planning and execution of custom events to reinforce client relationships.
- Support the roll-out of the Client Relationship Management Program and practice group meetings.
- Contribute observations and ideas to improve coordination, tracking, reporting, and follow-up.
- Coordinate and support all aspects of the Client Referral Program.
- Organize and maintain internal databases to track BD and client development activities.
- Prepare reports, including trackers, contact lists, event records, client team lists, and action items.
- Support other client and business development efforts, including marketing materials.
Requirements
- Post-secondary degree in a business or marketing related program, or equivalent experience.
- 2-3 years of previous related experience, preferably within a law firm or professional services firm.
- Proficient in MS Office product suite.
- Strong client service orientation with the ability to manage multiple client needs.
- Strong organizational and time management skills to effectively prioritize and meet deadlines.
- Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels with tact and diplomacy.
- Strong interpersonal skills with the ability to work well independently and collaboratively.
- Proven ability to establish and build trust-based working relationships with stakeholders.
- Sound judgment including the ability to deal with confidential information with utmost discretion.
- Continuous learner with a curious and growth-oriented mindset and a positive team spirit.
- Ability to be resourceful and independently identify and source out missing information.
- Strong attention to detail and problem-solving skills.
- Determined with a can-do, hands-on approach; driven by delivery and end-results.
- Flexibility to work overtime when required.
- All offers of employment are subject to background checks.
Skills
- MS Office product suite proficiency
- Client service orientation
- Organizational skills
- Time management skills
- Communication skills (verbal and written)
- Interpersonal skills
- Relationship building
- Judgment
- Discretion
- Resourcefulness
- Attention to detail
- Problem-solving skills
Location
- Hybrid
Work Type
- Hybrid (3 days in office per week)
- Full-time
Experience Level
- 2-3 years of previous related experience
Education Level
- Post-secondary degree in a business or marketing related program, or equivalent experience
Salary/Compensations
- CAD $62,000.00/Yr. - CAD $72,000.00/Yr.
Benefits
- New hires are required to be in the office more often for the first few months of employment for onboarding and cross-training.
About the Company
- Torys is committed to leveraging innovative tools to enhance our recruitment process.
- We use AI-powered tools to assist in the initial stages of candidate shortlisting and screening.
- All applications are reviewed, and decisions made by our Human Resources team.
- Torys is committed to diversity in the recruitment, retention and advancement of our people.
- We believe that diversity of backgrounds, experience and perspectives enhances the quality of our work and enriches our lives.
- We are committed to fostering an inclusive and accessible work environment.
- Accommodations are available for applicants with disabilities.
Equal Opportunity
- Torys is committed to diversity in the recruitment, retention and advancement of our people.
- We believe that diversity of backgrounds, experience and perspectives enhances the quality of our work and enriches our lives.
- We are committed to fostering an inclusive and accessible work environment.
- Accommodations are available for applicants with disabilities.