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About the Role
The Store Director is the strategic and operational leader of the store, responsible for setting the tone, guiding the culture, and ensuring team members embody company values. This role focuses on delivering strong financial results and providing impeccable hospitality to guests, while adapting leadership style to team needs and developing future leaders.
Responsibilities
- Build a strong talent pipeline by recruiting, developing, and retaining leaders and team members.
- Set clear expectations and hold leaders accountable through regular coaching and constructive feedback.
- Develop and execute store-wide strategies that increase sales, expand market share, and strengthen guest loyalty.
- Use data—including P&L performance, KPIs, labor forecasts, and guest feedback—to identify opportunities and build action plans.
- Ensure effective labor planning, cost control, and operational efficiency to maximize profitability.
- Model high standards for food safety, sanitation, risk management, and regulatory compliance.
- Lead store readiness for audits and inspections, ensuring strong follow-up and accountability.
- Serve as the face of the store, ensuring every guest receives warm hospitality and personal attention.
- Coach leaders and team members on guest recovery and proactive service that builds loyalty.
- Engage with local organizations, events, and community partners to deepen the store’s connection to the community.
Requirements
- 6+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
- Demonstrated success overseeing multiple departments or store-wide operations.
- Strong financial acumen with proven success in achieving sales, margin, and labor goals.
- Excellent communication, coaching, and conflict-resolution skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
- Food Safety Certification or ability to obtain after hire.
- Must be 21 years of age or older.
- Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds independently.
- Exposure to extreme temperatures.
- Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
- Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).
- Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
Skills
- Leadership
- Sales
- Financial Acumen
- Communication
- Coaching
- Conflict Resolution
- Guest Service
- Talent Development
- Operational Efficiency
- Risk Management
- Community Engagement
- POS Systems
- Scheduling Tools
- Microsoft Office Suite
- Food Safety
- Bilingual skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 6+ years of progressive management experience
Education Level
- Bachelor’s degree in business, management, or a related field (or equivalent experience)
Salary/Compensations
- $111,842 - $129,548 annually
Benefits
- Team Member discount up to 40%
- Early Earn Wage Access (up to 50% of earned wages on-demand per pay period)
- 401K contribution and company match
- Financial Wellness Program
- Personal time off and additional time off purchase plans
- Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
- Discounts on pet insurance, daycare, event tickets, and many more.
About the Company
- Our mission is to make everyday eating extraordinary for our guests.
- We create a warm, welcoming, and memorable experience through exceptional, personal service.
- We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.
Equal Opportunity
- The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.
- The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.