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About the Role

MERKUR Slots is seeking a Supervisor to join their venue teams, focusing on providing excellent customer service and maintaining high standards. The company invests in training and supports employees to develop within the industry.

Responsibilities

Support and mentor team members, ensuring targets are achieved and maintaining morale and productivity.
Take full responsibility for the opening, trading, and closure of the venue.
Assist the venue manager in day-to-day activities.
Ensure interior/exterior standards and housekeeping standards are maintained at a high level through regular inspection.
Establish and maintain customer service standards and maximize income.
Implement marketing/promotional activities to maximize revenue opportunities.
Assist senior managers to maximize business opportunities within the venue.
Ensure venue cash collections are carried out in a timely and accurate manner.
Ensure all Company security procedures are adhered to by all employees.
Conduct regular, random checks of floats, keys etc. on all employees, taking appropriate action where necessary.
Ensure the safety of all employees and the public visiting the venue.
Complete all daily/weekly/periodical administration at the correct time and to the required standard.
Deal with day-to-day problems arising from employees within the venue.
Establish a good working environment.
Promote the company in a positive manner.
Actively manage and promote safeguarding and social responsibility measures.
Actively discourage harassment, bullying, victimisation, or discrimination.

Requirements

Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
Excellent customer service skills.
Attention to detail.
Experience with leading and mentoring others.
Ability to be flexible and adaptable.
Flexibility to work both day and night shifts (if the venue is a 24-hour operation).
A willingness to learn and develop.

Skills

Excellent communication skills
People skills
Customer service skills
Leadership skills
Mentoring skills
Attention to detail
Flexibility
Adaptability
Willingness to learn

Location

Dagenham

Work Type

Full-time
Night shifts

Experience Level

Supervisor experience

Salary/Compensations

£13.96 - £15.46 per hour
Night Rate: £15.46 per hour between 23:00 and 06:00

Benefits

28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme

About the Company

MERKUR Casino UK Ltd is part of the MERKUR Group, a leading European gaming and entertainment company.
The group operates internationally with a strong presence in Germany and other countries including the UK, Spain, the Netherlands, Czech Republic, and Serbia.
MERKUR Casino UK Ltd operates over 230 adult gaming centres, high street bingo venues, and casinos under the MERKUR Casino brand in the UK.

Equal Opportunity

MERKUR Slots does not make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.