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About the Role
Plan, coordinate, and facilitate events, including kids' birthday parties, to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by assisting customers with shopping and checkout, and complete operational tasks as needed.
Responsibilities
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
- Engage with clients of all ages by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
- Communicate events with clients and store team members.
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
- Adjust plans and events based on client’s feedback and needs.
- Create backup or emergency plans to be executed as needed.
- Ensure client satisfaction for scheduled events.
- Uphold the company’s cleanliness and safety standards.
- Set up, break down, and clean before and after each event.
- Help customers shop, locate products, and provide them with solutions.
- Provide fast and friendly check out experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customer on Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck un-load, stocking and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production.
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
- Other duties as assigned.
Requirements
- Energetic and enthusiastic personality.
- Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
- Excellent people skills.
- Experience working with children and children’s events.
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
- Organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Skills
- Event Coordination
- Customer Service
- Face Painting
- Communication
- Administrative Tasks
- Client Relationship Management
- Cleanliness and Safety Standards
- Merchandising
- Omni Channel Processes
- Stocking
- Planogram Execution
- Shrink and Safety Programs
- Standard Operating Procedures (SOPs)
- Teamwork
- Custom Framing
- Sales
Location
- SYDNEY, NS
Work Type
- Full-time
- Part-time
Experience Level
- Retail experience required
- Customer service experience required
- Experience working with children and children's events
Benefits
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
About the Company
- At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
- As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
- The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
- Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
Equal Opportunity
- Michaels is an Equal Opportunity Employer.
- We are here for all Team Members and all customers to create, innovate and be better together.