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About the Role

As the first point of contact in sales, you will be the initial voice engaging with potential patients, significantly influencing their decision to become a satisfied client. You will exclusively interact with individuals who have already expressed interest, with no cold outreach involved.

Responsibilities

Promptly call new inquiries and follow up via WhatsApp and email.
Conduct needs assessments to understand patient requirements, including hair situation, expectations, timeline, and budget.
Clearly explain treatment methods, the process in Istanbul, services, and aftercare.
Create personalized offers in coordination with the medical team.
Follow up on outstanding offers, address objections, and guide prospects through booking and deposit.
Maintain accurate records of all contacts and conversations in the CRM (Zoho).
Systematically hand over booked patients to the organization and customer success teams.

Requirements

Previous experience in sales, telephone customer service, or a call center, preferably in the health, beauty, or service sector.
Excellent German language proficiency (C1/C2) in speaking and writing.
Enjoyment of phone communication and the ability to build trust quickly.
Persuasive communication skills without pressure; provide honest advice and address objections with a solution-oriented approach.
Structured, independent work style with proficiency in CRM systems and MS Office or Google Workspace.
Goal-oriented with self-motivation to achieve measurable results.
Team spirit and reliability.
Turkish or English language skills are a plus.
Experience with hair transplantation, aesthetics, or medical tourism is a plus.
Career changers with sales talent are explicitly welcome; thorough training will be provided.

Skills

Sales
Customer Service
Telephone Communication
Needs Assessment
Consultation
Offer Creation
Objection Handling
CRM Systems
MS Office
Google Workspace
Structured Work
Independent Work
Goal Orientation
Teamwork
Reliability

Location

Berlin-Friedrichshain

Work Type

Full-time
Onsite

Experience Level

Entry-level
Experienced

Salary/Compensations

Base salary plus performance-based commission per closing

Benefits

Attractive compensation: base salary plus performance-based commission.
Exclusive access to warm leads from own marketing campaigns.
Comprehensive onboarding and training on treatments, processes, and communication.
Visit to the partner clinic in Istanbul to experience the process from a patient's perspective.
Short communication channels with management, flat hierarchies, and quick decision-making.
Opportunities for growth and increased responsibility, potentially leading to team leadership.
Central office location in Berlin-Friedrichshain, easily accessible by public transport.
Team events and a collaborative team environment.
Urban Sports Club membership.
Additional vacation days.
Fixed benefits such as a subsidy for the Deutschlandticket.

About the Company

TIM Company GmbH is part of a well-known brand for hair transplantation in German-speaking countries.
We partner with MedHair Clinic in Istanbul to guide individuals towards increased self-confidence, covering everything from initial inquiry to aftercare.
Our Berlin-Friedrichshain office fosters close collaboration between Marketing, Sales, Medical, and Organization departments.
We are a small, rapidly growing team with short decision-making processes, prioritizing idea implementation over lengthy discussions.
We empower individuals to take on responsibility.