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About the Role
This is a chance to connect about future Practice Manager (PM) opportunities, not an application for a specific immediate opening. Reporting to our Clinic Operations Lead, this key role will be responsible for ensuring the clinic is operating optimally across all people, functions, care and member experience. This leader will also work closely with the in-clinic Medical Director to ensure maximum collaboration and cohesiveness across all functions of the clinic.
Responsibilities
- Lead a team of passionate and diverse individuals
- Empower the clinic team to deliver an exceptional member experience
- Manage the individual performance of team members and ensure accountability with respect to work quality, member satisfaction, teamwork, patient care, and embodying the ‘Juno Way’
- Own the appointment schedule, dedicating adequate time to strategic planning and maximizing productivity, ensuring that appointment flow is seamless and maximized from day to day
- Build effective teams, from the recruitment process through to onboarding and identifying top talent while ensuring an appropriate mix of skills, perspectives, and experience
- Identify development opportunities for the clinic team, providing regular feedback and being accountable to support ongoing growth and skill development resulting in productive clinic operations, placing optimal skill sets across workflows in the clinic
- Represent for your team to ensure that they feel heard and their perspective is visible during leadership discussions
- Collaborate with the clinic team to create a regular cadence of communication, meetings and ensuring the in-clinic Leads are provided opportunities to present and connect with their peers
- Ensure member escalations are addressed personally or routed to appropriate parties for prompt resolution
- Be a leader in implementation of the Juno Brand Tenets to ensure the team has maximum job love and supports one another to be better
- Create and manage clinic schedules, including DVMs, based on labor operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps or development/skill gaps
- Participate in the utilization of innovative technology and the evaluation of platforms and technology by providing frequent, productive feedback
- Approve and monitor timesheets for payroll
- Manage of relief coverage as needed
- Aid in conflict resolution among team members and members, collaborating with People Operations as needed
- Lead and participate in activities that support the well-being of the in-clinic team to ensure the health and wellness of the team is always top of mind
- Ensure inventory supply levels and resources allow team to function at optimal capacity
- Foster an environment of continuous learning, improvement and excellence
Requirements
- 3+ years of leadership role experience with a passion for people leadership
- Previous veterinary experience strongly preferred
- Exceptional communication skills both verbal and written
- Managerial courage and the ability to do the hard things first when it comes to supporting what’s best for the team
- The ability to create a sense of belonging and strong team morale
- The skill set to establish open dialogue, feedback and collaboration among the team
- The ability to create trust among team members and gain confidence of others through connection, integrity, and authenticity
- Experience in managing labor plans and budgets and the ability to problem solve efficiently & effectively
- A collaborative go-getter attitude who is willing to roll-up your sleeves and be hands-on
- High emotional intelligence and a leader when it comes to being adaptable and flexible to the needs of the team, members and business
- May require evening and weekend work
- Managing direct reports
- Working closely with the team leads working with members who may be experiencing emotional distress and/or frustration
- Managing challenging members and patients
- Occasional travel required locally for training and cross functional meetings with our Clinic Support Centre team
Skills
- People leadership
- Communication
- Managerial courage
- Team morale building
- Open dialogue
- Feedback
- Collaboration
- Trust building
- Problem solving
- Adaptability
- Flexibility
Location
- Toronto
Work Type
- Onsite
- Full-time
Experience Level
- 3+ years of leadership experience
Salary/Compensations
- $75,000 to $100,000 per year
- Bonus component applicable for this role
Benefits
- Full benefits package
- Access to mental health support
- Continuing education
- Mentorship opportunities
- Collaborative team
- Great PTO
- Discounted Juno Vet services for pets
About the Company
- Juno Veterinary is proudly Canadian, founder-owned.
- Committed to the Juno Standard of Care: great medicine delivered by a team that feels supported.
- Building the next generation of animal care.
- Mission is to make sure every pet—and every person who cares for them—has the support they need to thrive.
Equal Opportunity
- Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees.
- Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career.
- This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team.
- If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!